Job description

Job responsibilities

Manage, support, and provide professional advice and guidance on employee relations issues, including absence management, grievance & disciplinary matters, investigations, and hearings as required.

Draft letters relating to disciplinary, grievance and redundancy using standard templates where appropriate.

HR service delivery throughout the employee life cycle is of high quality, and significant contributions are made to enhance the service continuously, thereby ensuring the achievement of St Clare hospice corporate objectives, i.e. develop and maintain hospice wide staff health and wellbeing initiatives.

Managing the job evaluation process.

In conjunction with managers, create and review job descriptions as required.

Ensure that exit interviews are undertaken, conducting interviews as requested, identifying any potential issues.

Identify areas of the employee lifecycle that require improvement. Develop recommendations for approval and implement changes.

Ensure and plan effective and robust induction programmes are in place for all new employees.

Absence Management

Provide HR support and guidance to staff and managers on absence management. process, ensuring best practice and adherence to legislation and organisation policies.

To maintain absence data and provide reports to managers on regular basis to support the absence management process.

Design and deliver training on absence management process to Managers and staff.

Review and update policies and procedures in line with legislation changes and best practice.

HR, Recruitment and Payroll Administration

Manage and advise managers on recruitment and selection strategies, from advertising through to appointment of successful applicants. Adherence to recruitment processes, legislation, and best practice.

Coach, support, mentor, and challenge managers in the application of HR policies and practices and provide advice and guidance on HR issues.

Ensure the delivery of a timely and efficient recruitment process, ensuring all tasks are completed accurately and to the required deadlines and ensure adherence to recruitment processes, legislation, and best practice.

Monitor HR information in the HR system to support HR activities, including probation and sickness absence reviews, producing reports as and when required.

Ensure confidential personal information is maintained for staff in electronic and paper form, in accordance with the requirements of the Data Protection Act, Hospice Policy and CQC requirements.

Work closely with the Finance department and liaise with managers to resolve any queries that may arise affecting employee details/pay/sickness in a timely manner.

Ensure all relevant documentation relating to new starters, leavers and salary related changes to existing employees are completed and entered into the payroll system in liaison with the Finance department in line with the monthly payroll deadlines.

Contribute to the development and improvement of HR administration systems and processes.

Maintain accurate records to support quarterly HR KPIs and for the provision of organisational data.

Manage all maternity, paternity, adoption, shared paternity leave administration processes and payroll are completed.

Ensure advice provided is aimed at supporting the organisations objectives, culture and values and highlight any areas of concern to the Director of People & Communities.

Learning & Development

Support the Director of People & Communities and the Lead Nurse Practice Development in meeting the strategic training needs of the organisation.

Develop and deliver training to managers.

Co-ordinate organisation training needs analysis, using mandatory training requirements, appraisal objectives and continuous professional development.

Develop and deliver annual training plan for non-clinical training.

Create and deliver training packages to meet the hospices needs.

Establish, publish, and maintain a training calendar of events.

Ensure the eLearning system remains updated and fit for purpose and administer the system for mandatory training.

Ensure that all mandatory training is kept up to date.

Maintain appropriate administration and recording of training and development activities and generate statistics and reports as and when required.

Organise and facilitate training courses, liaising with key stakeholders, booking delegates, rooms, and evaluations.

Generalist HR support

Work flexibly within the HR team to provide help and support where needed to meet organisation demand and priorities.

Provide support on specific projects for the team as required.

Actively participate in developing policies and procedures to ensure a robust and effective HR service for St. Clare

Maintain absolute discretion and confidentiality at all times, but especially when dealing with sensitive, distressing or contentious information, complying with data protection and information governance.

Keep up to date with current HR trends/ best practices/employment legislation and its implications.

Person Specification

Experience

Essential

• Knowledge and experience of the full range of HR administration
• Experience of advising managers on the application of HR Policy & procedures
• Experience of managing staff
• Experience of working in an HR office environment
• Proficient in Microsoft Office applications particularly Word, Excel, and Outlook
• Experience of managing information within an electronic management information system MIS
• Some understanding of the employment policies and processes and of employment legislation
• Diary management and minute taking experience

Qualifications

Essential

• Level 3 CIPD
• Level 5 CIPD or willingness to work toward level 5 CIPD or equivalent short courses
• Educated to A level standard or equivalent (desirable)
• Good level of literacy and numeracy, ideally including GCSE or equivalent grade C (pass) in English Language and Maths

Skills, abilities and attributes, personal attributes

Essential

• Excellent prioritisation, organisation, and planning skills
• High attention to detail
• Problem-solving approach to issues and challenges
• Ability to build relationships and communicate with a diverse range of people, providing support and guidance with sensitivity and diplomacy
• Ability to draft confidential communications and standard template letters
• Readily accepts responsibility and delegated duties as appropriate
• Able to work both on own initiative and as part of a team
• Able to maintain a calm and methodical approach under pressure
• Ability to work with and maintain highly confidential and sensitive information
• Commitment to equality and valuing diversity and understanding of how this applies to own area of work
• Commitment to the aims and charitable objectives of St Clare Hospice
• Committed to own continuing professional learning and development

Employer details

Employer name

St Clare Hospice

Address

Hastingwood Road

Hastingwood

Harlow

Essex

CM17 9JX