Job summary
St Clare Hospice is a charity that provides outstanding specialist
palliative care to patients and families in West Essex and the East
Hertfordshire borders.
We are looking for a motivated and enthusiastic HR Advisor with
generalist experience to join our small friendly and busy HR team. You will
deliver a comprehensive business partnering service to support operations to
meet our strategic aims and values.
Ideally you will have broad experience including ideally recruitment,
employee relations and staff wellbeing. You will have great communication
skills, a track record of building effective relationships quickly and
excellent IT skills including excel and database experience. You will be CIPD
qualified or working towards your qualification.
Main duties of the job
To
support the Director of People & Communities in the efficient running of
the HR service for the hospice and deliver a comprehensive HR Service and Recruitment
Service to meet the strategic aims and values of the hospice.
To
provide an effective and innovative recruitment service and deliver, enable,
and enhance learning and development activities.
To
manage all aspects of the employee cycle (i.e. recruitment, new starter through
to leavers), particular emphasis on employee engagement and employee relations.
Ensure
adherence to policies and procedures and best practice and compliance with
employment legislation, thereby protecting and strengthening St Clare Hospice
reputation.
Contribute
to the delivery of the department plan and strategy in order to meet
organisational HR objectives.
Effectively
manage the HR Administrator or Admin Assistant, coach and develop to ensure
that a high standard of customer service and care is delivered.
About us
At St Clare
Hospice our vision is that every adult with a life limiting condition in our
local communities should have access to palliative care services wherever and
whenever they need them, so that they can make the most of every moment, no
matter how long they have left to live.
Our many different services provide patients, their families, and
carers, with physical, emotional, social, psychological, and spiritual support,
at home, or here at the Hospice.
The HR team
provides strategic and operational support across St Clare, covering over 150
employees and 500 volunteers. This role
will provide a full range of HR support to managers and staff in line with HR
policies and procedures.
Job description
Job responsibilities
Manage,
support, and provide professional advice and guidance on employee relations
issues, including absence management, grievance & disciplinary matters, investigations, and hearings as required.
Draft letters relating to disciplinary, grievance and redundancy using standard
templates where appropriate.
HR service delivery throughout the employee life cycle is of high
quality, and significant contributions are made to enhance the service
continuously, thereby ensuring the achievement of St Clare hospice corporate
objectives, i.e. develop and maintain hospice wide staff health and wellbeing initiatives.
Managing the job evaluation process.
In conjunction with managers, create and
review job descriptions as required.
Ensure that exit interviews are undertaken, conducting interviews as
requested, identifying any potential issues.
Identify areas of the employee lifecycle that require improvement. Develop recommendations for approval and
implement changes.
Ensure
and plan effective and robust induction programmes are in place for all new employees.
Absence Management
Provide
HR support and guidance to staff and managers on absence management. process,
ensuring best practice and adherence to legislation and organisation policies.
To
maintain absence data and provide reports to managers on regular basis to support
the absence management process.
Design
and deliver training on absence management process to Managers and staff.
Review
and update policies and procedures in line with legislation changes and best practice.
HR, Recruitment and Payroll Administration
Manage
and advise managers on recruitment and selection strategies, from advertising
through to appointment of successful applicants. Adherence to recruitment
processes, legislation, and best practice.
Coach,
support, mentor, and challenge managers in the application of HR policies and
practices and provide advice and guidance on HR issues.
Ensure
the delivery of a timely and efficient recruitment process, ensuring all tasks
are completed accurately and to
the required deadlines and ensure adherence to recruitment processes, legislation,
and best practice.
Monitor
HR information in the HR system to support HR activities, including probation
and sickness absence reviews, producing reports as and when required.
Ensure
confidential personal information is maintained for staff in electronic and
paper form, in accordance with the requirements of the Data Protection Act,
Hospice Policy and CQC requirements.
Work
closely with the Finance department and liaise with managers to resolve any
queries that may arise affecting employee details/pay/sickness in a timely
manner.
Ensure
all relevant documentation relating to new starters, leavers and salary related
changes to existing employees are completed and entered into the payroll system
in liaison with the Finance department in line with the monthly payroll deadlines.
Contribute
to the development and improvement of HR administration systems and processes.
Maintain
accurate records to support quarterly HR KPIs and for the provision of
organisational data.
Manage
all maternity, paternity, adoption, shared paternity leave administration
processes and payroll are completed.
Ensure
advice provided is aimed at supporting the organisations objectives, culture
and values and highlight any areas of concern to the Director of People &
Communities.
Learning & Development
Support
the Director of People & Communities and the Lead Nurse Practice
Development in meeting the strategic training needs of the organisation.
Develop
and deliver training to managers.
Co-ordinate
organisation training needs analysis, using mandatory training requirements,
appraisal objectives and continuous professional development.
Develop
and deliver annual training plan for non-clinical training.
Create
and deliver training packages to meet the hospices needs.
Establish,
publish, and maintain a training calendar of events.
Ensure
the eLearning system remains updated and fit for purpose and administer the
system for mandatory training.
Ensure
that all mandatory training is kept up to date.
Maintain
appropriate administration and recording of training and development activities
and generate statistics and reports as and when required.
Organise
and facilitate training courses, liaising with key stakeholders, booking
delegates, rooms, and evaluations.
Generalist
HR support
Work
flexibly within the HR team to provide help and support where needed to meet
organisation demand and priorities.
Provide
support on specific projects for the team as required.
Actively
participate in developing policies and procedures to ensure a robust and
effective HR service for St. Clare
Maintain
absolute discretion and confidentiality at all times, but especially when
dealing with sensitive, distressing or contentious information, complying with
data protection and information governance.
Keep
up to date with current HR trends/ best practices/employment legislation and
its implications.
Person Specification
Experience
Essential
- Knowledge and experience of the full range of HR administration
- Experience of advising managers on the application of HR Policy & procedures
- Experience of managing staff
- Experience of working in an HR office environment
- Proficient in Microsoft Office applications particularly Word, Excel, and Outlook
- Experience of managing information within an electronic management information system MIS
- Some understanding of the employment policies and processes and of employment legislation
- Diary management and minute taking experience
Qualifications
Essential
- Level 3 CIPD
- Level 5 CIPD or willingness to work toward level 5 CIPD or equivalent short courses
- Educated to A level standard or equivalent (desirable)
- Good level of literacy and numeracy, ideally including GCSE or equivalent grade C (pass) in English Language and Maths
Skills, abilities and attributes, personal attributes
Essential
- Excellent prioritisation, organisation, and planning skills
- High attention to detail
- Problem-solving approach to issues and challenges
- Ability to build relationships and communicate with a diverse range of people, providing support and guidance with sensitivity and diplomacy
- Ability to draft confidential communications and standard template letters
- Readily accepts responsibility and delegated duties as appropriate
- Able to work both on own initiative and as part of a team
- Able to maintain a calm and methodical approach under pressure
- Ability to work with and maintain highly confidential and sensitive information
- Commitment to equality and valuing diversity and understanding of how this applies to own area of work
- Commitment to the aims and charitable objectives of St Clare Hospice
- Committed to own continuing professional learning and development
Employer details
Employer name
St Clare Hospice
Address
Hastingwood Road
Hastingwood
Harlow
Essex
CM17 9JX