Job description

Job responsibilities

• To support the Croydon Quality Improvement (CQI) programme through undertaking a range of improvement activities and supporting staff to achieve sustainable improvements
• To work collaboratively with teams, utilising a range of improvement methodologies
• To deliver improvements through facilitation, engagement of stakeholders, analysis, planning and project management
• The Quality Improvement Facilitator will support the CQI team in the design, planning and delivery of quality improvement projects across the Trust and ICN+ in order to deliver care in an efficient and cost effective manner. Projects may be a strategic change programme, a transformational change or a discrete improvement project in response to a service-specific requirement.
• The post holder will support by helping to define the project, facilitating and monitoring the progress of a portfolio of projects, analysing the progress of highly complex and multi stranded projects, and identifying solutions.
• As part of the CQI team, the post holder will be expected to champion quality improvement through engaging with and motivating colleagues to generate and implement ideas to nurture a culture of quality improvement.
• Facilitate peer support workshops and co-ordinate a network of CQI champions within the Trust and ICN+ to enable improvement projects to maintain momentum
• Liase with project leads and senior managers/team leaders (project sponsors) to facilitate breaking down barriers to project progression
• Deliver specialist training in Quality Improvement methodology, tools and techniques to staff at all levels across the organisation
• Plan and co-ordinate internal & externally led quality improvement training for members of staff in the Trust and ICN+

Person Specification

Qualifications and Training

Essential

• Educated to degree level or equivalent level of experience/training Recognised project management qualification, e.g. PRINCE2 or recognised QI qualification, e.g. QSIR Associate or significant experience

Desirable

• Coaching qualification

Experience

Essential

• Experience of applying QI quality improvement systems, across numerous pathways Experience in service improvement and change management tools, techniques and process design concepts Experience of delivering training and/or facilitating group discussions

Desirable

• Experience of working in or influencing operational management Experience of transformation within an acute Trust environment

Skills, Knowledge and Abilities

Essential

• Developed facilitation skills to direct and support individuals and teams through service change Knowledge of quality improvement and change management methodologies Developed communication skills for delivering key messages to a range of stakeholders A demonstrable proficient knowledge of Microsoft office software, data collection and analysis skills

Desirable

• Knowledge of clinical and/or social care information systems

Personal Attributes

Essential

• Excellent interpersonal skills required to engage and motivate people at all levels whilst managing any conflict effectively Able to use informed persuasion to influence others and an ability to identify interdependencies, risks, anticipate issues and create solutions to resolve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

croydon university hospital

London Road

Croydon

CR7 7YE