Job summary
We have an exciting opportunity for a motivated and dedicated Administration Manager/PA to join the Health and Justice Leadership team. The successful candidate will be operationally responsible for the management of administrative staff and will have significant experience in administration and secretarial management.
The successful candidate will be operationally responsible for the management of secretarial and administrative staff across our prison and community services based across the North East, and North Yorkshire. The The successful candidate will also provide a comprehensive, efficient and effective personal assistant support to members of the leadership team and have strong organisational, prioritisation and planning skills.
This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.
The role will be based between Roseberry Park Hospital in Middlesbrough and Lanchester Road in Durham and will include travel across all Health and Justice services.
Main duties of the job
The successful candidate will work collaboratively with the collective leadership team to support the design of, manage and monitor the development of the admin service/function, ensuring processes are modernised to continuously improve quality, productivity and efficiency of clinical services. They will be responsible for ensuring their teams deliver an effective and efficient service to patients and service users including, clinicians, nurses and other key staff groups.
Our administration services are wide and varied and we are looking for someone who has proven management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, utilisation of negotiation and communication skills, demonstration of empathy, understanding, compassion, and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them. Candidates must have experience of managing a team, dealing with sickness absence and sickness meetings, co-ordinating annual leave, minuting meetings, staff supervisions and appraisals.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional informal enquiries to: Shaun Taylor, [email protected]
Person Specification
Qualifications
Essential
- Good standard of education to GCE O'Level or minimum GCSE equivalent.
- Recognised Information Technology qualification to include word processing/database e.g. City and Guild Diploma.
- NVQ 4 or Equivalent experience.
Desirable
- Clinical Audit and Effectiveness Training.
- Capacity and Demand Training and Analysis.
- Investigation Skills Training.
- Completion of Supervision/Management Course.
Experience
Essential
- Experience of implementing new systems.
- Management experience and experience in delivering training.
- Multi-agency working.
- Experience of project management.
- Experience of budget management and monitoring expenditure.
Desirable
- Experience of managing HR tasks.
Skills
Essential
- Excellent performance management skills. Ability to monitor and reconcile reports from all systems to ensure effective performance management.
- Excellent training and management skills.
- Excellent typing and word processing skills, ability to type accurately and efficiently at 50+ wpm.
- Demonstrate ability and knowledge to utilise various software packages to include Microsoft Office Applications.
- Ability to implement and manage change.
- Excellent interpersonal and organisational skills.
- Good verbal and written communication skills.
- Analytical and report writing skills.
- Decision making skills.
- Ability to network widely and form effective partnerships.
- Managing budgets.
Desirable
- Excellent knowledge of Trust policies.
- Extensive operational knowledge of CPA procedures and Trust wide systems.
- Excellent operational knowledge of Social Care procedures/systems.
Personal
Essential
- Ability work under pressure and meet deadlines.
- Flexible approach.
- Ability to prioritise work.
- Enthusiastic, self-motivated and innovative.
- Able to deal with sensitive and confidential information.
- The ability to travel independently in accordance with Trust policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Lanchester Road Hospital
Durham
DH1 5RD