Job summary
Health Innovation North West Coast (HINWC) is one of 15 Health Innovation Network Organisations (HINs) established by the NHS in England to accelerate the spread of innovations. The Health Innovation North West Coast website contains more details about the organisation and its region (www.healthinnovationnwc.nhs.uk) which includes Merseyside, South Cumbria, Lancashire, and most of Cheshire. The post holder will work within the collaborative and well-regarded Coaching Academy Team, managing exciting and impactful programmes.
The Coaching Academy team within HINWC is seeking improvement and innovation coaches to support programme-specific patient safety and culture work. We need confident facilitators and programme managers to lead 6-8 month learning and development projects from start to finish. You will liaise with commissioning programme leads to inform mobilisation and engagement activity, develop content and learning experiences, coach teams through improvement cycles, and evaluate the effectiveness and impact of the projects.
Main duties of the job
The Programme Manager will have responsibility for leading mobilisation, development, delivery, and evaluation of coaching and learning programmes across of a variety of improvement and innovation initiatives, allocated by the Head of the Coaching Academy and designed in partnership with stakeholders and commissioners.
There is a requirement to work collaboratively as well as independently and to timetables, adjusting for complex system challenges when needed. The post holder will build productive relationships with a network of partners and colleagues across the region, and with NHS England, NHSI and NHS Leadership Academy. They will have the capacity, experience and standing to impact on culture and improvement across a wide and varied community, including influencing decisions at board level.
The Programme Manager will ensure that the Head of Programmes is updated on a regular basis and will prepare responsive briefs required for specific purposes for evaluation and revision of Coaching Academy programmes.
The role will enjoy a degree of autonomy while being accountable to the Associate Director Innovation and Industry Partnerships.
They will have the capacity, experience and standing to impact on capabilities for spread and adoption and innovation culture locally, regionally, and nationally. The role may involve considerable travel across the geography of HINWC and nationally.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq
Job description
Job responsibilities
Main Duties and Responsibilities
Drive and support the planning, management and delivery of key Coaching Academy programmes and projects across the North West Coast, including the development of plans with appropriate phasing timescales and budgets to ensure the Coaching Academy programme delivers against key project milestones using approved HINWC project planning approaches.
Adhere to systems for tracking and reporting to ensure robust financial management and enable accurate reports to be provided for commissioners, relevant committees, and the HINWC Board.
Build and maintain good relationships with senior staff in key agencies such as NHS England, NHS Improvement, NHS Leadership Academy, and other partnership organisations and networks.
Develop bespoke content for Coaching Academy programmes and workshops with an emphasis on Quality Improvement, innovation spread and adoption, and creating healthy, collaborative workplace cultures.
Lead specific education and development programmes, overseeing operational delivery, participant engagement, and programme design to curriculum specifications and gather evaluative data to inform future programmes.
Presenting to, training, mentoring and coaching staff across programme scope in Quality Improvement and innovation methods, tools, implementation science, and sustainability approaches supported by robust evaluation.
Supporting individuals and teams to develop and deliver their own improvement projects using agreed improvement tools and techniques by mentoring and coaching them throughout their projects.
Co-designing iterative development of programmes of agreed improvement projects and work-streams in support of organisational priorities. This includes:
o Diagnosing issues and developing robust improvement methodology
o Using the agreed improvement and innovation tools and techniques to lead by example in their effective use.
Ensure delivery of programmes to high standards. Develop supportive and sustainable learning curriculum and outcomes and collect relevant data for analysis and reporting.
Lead in the design and testing of measures, data collection plans and analysis of data for assigned programme and project learning and reporting purposes.
Manage regular, consistent communications of programme content and engagement opportunities using a variety of formats including FutureNHS (our online learning platform) and other collaborative tools.
Work with the Head of Programmes and the other Programme and Project Managers to develop materials to support the implementation of coaching approaches that reflect priority areas for spread and adoption and to co-ordinate education and coaching initiatives aligned with HINWC initiatives.
To support and contribute to activities of governance groups relevant to post holders work.
To provide expert resource to the Coaching Academy, maintaining a high level of current, evidence-based knowledge relevant to the post holders area of work.
To arrange and facilitate events, such as meetings, coaching sessions, workshops, etc. to maintain a high level of engagement and awareness of the work of the Coaching Academy.
Person Specification
Qualifications and Education
Essential
- Education at Masters level or equivalent experience.
- Evidence of continuous personal professional development.
Desirable
- Quality Improvement qualification
- Coaching Qualification
- Education/Teaching Qualification
- LEAN/Agile qualification
- Action Learning Set qualification
Knowledge
Essential
- Knowledge and experience of delivering workshops and training requiring managing complex messages to diverse audiences.
- Knowledge of Quality Improvement methodology and related tools and their relevant application
- Knowledge of engagement methodology and tools and their relevant application
Desirable
- Knowledge and experience of leading people through change.
- Knowledge of supporting communities of practice.
- Evidence of using coaching skills.
- Evidence of board level facilitation and coaching for Executives and Senior Leaders.
Experience
Essential
- Experience of designing and implementing complex change projects, turning ambitions of commissioners to a final product, workshop or programme of coaching/learning.
- Evidence of working collaboratively and influencing people from a wide range of professionals.
- Experience of writing and presenting reports, and responding to challenging questions at senior management committees.
- Experience of facilitating and evaluating improvement and learning programmes, managing and analysing data/feedback to optimise benefit.
- Experience of implementing Organisational Development and Quality Improvement approaches and utilising related tools with demonstrated impact.
Desirable
- Experience of writing proposals for commissioners and iterating the proposals to meet their needs and capacity.
- Evidence of working with a wide range of people and groups.
Skills and Abilities
Essential
- Confidently and independently coaching, teaching, and facilitating learning and improvement journeys with a variety of large and small audiences, delivered both face to face and digitally
- Excellent organisational, time, information, project management and prioritisation skills
- Excellent interpersonal, teambuilding and communication skills (both written and verbal), confidently managing challenging and courageous conversations when needed
- Ability to work in a matrix manner and to work flexibly
- Accuracy and attention to detail whilst maintaining flexibility within the workload; this includes monitoring and analysing data and system intelligence
- Ability to develop and maintain effective working partnerships with professional groups and managers within the organisation and in other agencies
- Ability to utilise and navigate existing and emergent and digital collaboration tools, upskilling where needed.
Values and Behaviours
Essential
- Demonstrable commitment to promoting high standards to consistently improve patient outcomes
- Consistently puts patients and public at the heart of decision making
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements and identify opportunities for innovation
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Demonstrable commitment to partnership working with a range of external organisations
Work Related Circumstances
Essential
- Ability to comply with the occasional travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally).
- Must be able to work outside traditional office hours on occasions and work flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Liverpool Heart and Chest Hospital
Address
Health Innovation North West Coast
Sci-Tech Daresbury (Vanguard House)
Daresbury
WA4 4AB