Job summary
This
presents an exciting opportunity to become a pivotal member of Leeds Teaching
Hospitals Trust as a Private Healthcare Service Delivery Manager. In this
role, you will directly report to the Director of Transformation, assuming
responsibility for providing a comprehensive and top-quality private care
service. Your primary focus will involve ensuring adherence to relevant Trust
policies concerning Private Patients.
Your
duties will encompass reviewing current service practices, engaging with
clinicians involved in private healthcare provision, and facilitating the
establishment of Privilege contracts where necessary. Collaborating closely
with CSU management teams across various trust sites, you will ensure
consistent delivery of private services and act as a crucial liaison between
clinicians, patients, and service teams.
As
the ideal candidate, you will play a vital role in ensuring the successful
delivery of private practice in alignment with CMA guidelines and PHIN
regulations. Additionally, you will contribute to the Trust's goal of
maximizing income from private patients while advocating for effective
practices.
Furthermore,
you will collaborate with the financial team to conduct comprehensive budget
and income reviews for the Private Patient Unit, Communications team, and the
Director of Operations, thus informing the future strategy of the service.
Planned Interview
Date : 12/07/2024
Main duties of the job
As
the Private Healthcare Service Delivery Manager at Leeds Teaching Hospitals
Trust, you'll play a pivotal role in ensuring the seamless delivery of
private care services. Your main duties include collaborating with Clinical
Support Units (CSUs) and Medical Practitioners to gather necessary
information for appropriate billing of private patients, working closely with
CSUs to ensure timely bed bookings for private patient admissions, and
implementing pre-payment processes to ensure payments are received before
diagnostic procedures, outpatient visits, or surgeries. You'll also assist in
determining fixed costs procedures and provide guidance on pricing for paying
patient services, ensuring accurate identification of due payments to the Finance
department and overseeing the registration of new private patients.
Collaboration with CSUs and Medical Practitioners to schedule theatre
sessions with appropriate equipment and preoperative assessments is
essential. Additionally, you'll maintain effective relationships with
insurance companies, coordinate and lead regular training sessions for staff
involved in private patient care, and ensure adherence to agreed private
patient tariffs while staying updated with changes in guidance and
legislation. Ensuring quality outcomes, prioritizing workload, and
maintaining accurate communication are integral parts of your role, as is
monitoring patient satisfaction and compliance with PHIN guidelines
About us
Leeds
Teaching Hospitals is one the largest teaching hospital trusts in Europe,
with access to leading clinical expertise and medical technology. We care for
people from all over the country as well as the 780,000 residents of Leeds
itself.
We
operate from 7 hospitals on 5 sites all linked by the same vision, philosophy
and culture to be the best for specialist and integrated care.
Our
vision is based on The Leeds Way, which is a clear statement of who we are
and what we believe, founded on values of working that were put forward by our
own staff. Our values are to be:
Patient-centred
Fair
Collaborative
Accountable
Empowered
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
This
is an exciting opportunity to join Leeds Teaching Hospitals Trust as a
Private Healthcare Service Delivery Manager. The role will be directly
accountable to the Director of Transformation for the provision of a
comprehensive and effective high quality Private Care service. The Service
Development Manager will ensure compliance with the relevant Trust policies
in relation to Private Patients.
It
will be the role of the Service Delivery Manager to review current service
practice, engage with clinicians providing or wishing to provide private
healthcare through LTHT to understand the service, setup the Practice in
Privilege contracts as appropriate. You will be asked to work closely with
CSU management teams across multiple trust sites to ensure consistent private
service is being provided and be a key link between clinician, patient and
service teams.
As
the successful candidate you will be instrumental in ensuring a successful
delivery of private practice in compliance with CMA guidelines including PHIN
regulations. You will support the Trusts aspirations to maximising income
from private patients, promoting effective practices.
You
will be required to work with the Financial team to ensure comprehensive
budget and income reviews for the Private Patient Unit, Communications team
and the Director of Operations in the development of the future strategy of
the service.
Private
Patients
Assists
CSUs, Medical Practitioners with the collection of information and data
necessary for applying appropriate charges to private patients or their
representatives.
Work
with the CSUs to ensure all Private patients have beds booked before their
admission.
Ensure
there is pre payment processes in place and that payments are received in advance
of any diagnostic, Outpatient procedure or Surgery is completed.
Assists
in determining and calculating fixed costs procedure process as requested by
consultations and patients. Also provides guidance and advice relating to
pricing of paying patient services with the Trust.
Notifies
consultants of all confirmed bookings, taking necessary action if payment and
/ or agreement forms have not been received prior to admission.
Coordinates
weekly returns for all paying patients, ensuring that all monies due are
identified to the Finance department.
Work
with the CSUs to ensure that processes are in place to oversee the
registration all new private patients on the relevant system, subsequently
checking discharge dates, correct status and follow up appointments.
Work
with the Medical Practitioner, CSUs to ensure theatre sessions are found and
booked with appropriate equipment. Work with Preoperative assessment team to
ensure the patients are booked for pre-op if necessary.
Ensure
that there are effective processes in place to inform patients of impending
admission or outpatient attendance advising re undertaking to pay forms and
medical insurance
Maintain
effective relationships with insurance companies
Inform
Finance of the correct allocation to pay staff members. Working with finance
department to ensure invoices are raised in a timely basis to private patient
accounts.
Working
with the payment team ensure that the fee and/or insurance details are paid
and confirmed prior to the appointment or each patient admission.
Co-ordinate
and lead on regular training and awareness with key staff and ongoing
support, to ensure all individuals involved with private patients.
Ensure
adherence to any agreed private patient tariffs across the organisation.
Highlight
any concerns around changes to fixed prices in relation to relevant code of
conduct.
Meet
with patients to discuss the potential for becoming a private patient.
General
duties
Monitor
and develop standards of service provision, paying particular attention to
communication skills, ensuring an efficient consumer sensitive approach is
adopted.
Assist
as necessary with the investigation of complaints, ensuring that complaints
are used positively to improved services.
Assists
with the review of written policies, procedures and guidelines ensuring
acceptability to the audit function
Ensures
compliance with Department of Health and COSHH regulations
Participate
in relevant internal and external working groups/projects, services, and
initiatives which may be highly complex, sensitive, political, and contain
contentious information.
Communicate
information, risks, issues and dependencies, including briefings and reports
to the relevant governance structure.
Undertake
complex and detailed and sensitive information analysis of specific
projects/reports requiring high levels of concentration.
Update,
maintain, organise, gather and analyse information to predict financial
charges.
Contribute
to the information management of performance, taking a lead for specific
projects
Provide
coordination of and participate in relevant meetings, reporting attendance
and providing information advice and support where requested in line with
PHIN guidelines.
Attends
updates and briefings provided by the Department of Health, and others, on
the application of the Charging Regulations.
Keeps
up to date with changes to guidance and legislation, briefing other staff
members as required.
Proposes
changes to own project/function, informing policy and making recommendations
for other projects delivery
Contribute
to the review and development of existing information management systems and
contribute to the development of an integrated approach to project
management.
Provide
specialist training, advice and support on own role/responsibilities where
necessary
Support
training relevant staffing areas
Deliver
against objectives, achieving quality outcomes, prioritising own workload and
working to tight deadlines.
Ensure
accurate and open communication researching and drafting correspondence and
papers and ensuring the management of specific tasks.
Monitor
compliance against patient satisfaction returns in line with PHIN guidelines.
Ensure
a good understanding of the PROMS process and when required ensure that
private patients complete the relevant questionnaire.
Any
other duties appropriate to the post.
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal Infection
Control Precautions. Hand hygiene must be performed before and after contact
with patients and their environment.
Person Specification
Experience
Essential
- Experience of middle management level
- Specialist knowledge of managing multi-professional teams underpinned by formal management training
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Management of complex budget
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting;
Desirable
- NHS management experience
Skills & Behaviours
Essential
- Knowledge of the working of the NHS and wider healthcare system within England
- Understanding of the NHS modernisation agenda.
- Knowledge and practical understanding of financial and commissioning frameworks
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Working well under pressure of time and resources
- Negotiation and influencing skills and diplomacy
Qualifications
Essential
- Educated to degree level or equivalent professional qualification.
- Management qualification or post graduate diploma.
- Career progression through continuing professional development.
Desirable
- Masters level in a related field
Other Criteria
Essential
- Able to communicate in a complex service
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
- Able to develop effective working partnership skills within and beyond employing organisation
- Able to deliver outcomes within a culture of ambiguity
- Manage clinical and business risks developing action plans to improve performance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF