Job description

Job responsibilities

Role title: Assistant Administration Officer (Ref: TMN104) Salary: £22,383 per annum (comparable to NHS AFC Band 2) Hours: Full and part time hours available Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services. NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. Mental Health Matters is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services. At MHM we help people achieve good mental and physical wellbeing and live life to the full. About the role The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. Please refer to the attached job description for full details on person specification for this role. About you The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required. The successful candidate will have a good level of education with solid numeracy and literacy skills. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail. Please refer to the attached job description for full details on person specification for this role. What we offer

Investment in and a continued focus on staff well-being;

An excellent staff benefits scheme, offering discounts with a wide range of major retailers;

Provision of quality, evidence-based psychological interventions for the people of Northumberland, offering an equitable service county wide;

Strong clinical, leadership and referral coordination teams, offering skilled support and focusing on clinical and service development and innovative practice.

We want to ensure our workforce reflects the local community and would encourage applicants from all backgrounds with relevant experience to apply. Terms and conditions for these posts are NHS comparable, not identical, and the successful candidates will be employed by Mental Health Matters, a non-NHS organisation. You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:

A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service

A 5% contributory pension scheme, with the opportunity to increase contributions.

A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.

Enhanced family friendly policies, pay and leave.

Cycle to work scheme.

Discounted gym membership.

Healthcare cash plan.

A discount platform covering online, high street and supermarket purchases.

You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role

Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career

Closing Date: 5 July 2024 Interview date: week commencing 15 July 2024 The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

Person Specification

Qualifications

Essential

• Good basic level of education and good command of the
• English language
• Educated to at least NVQ Level 2 (or equivalent)

Experience

Essential

• * 1 years recent experience of working in an administration
• role, to include dealing with telephone enquiries and accurate
• data input
• * Comprehensive experience & working knowledge of MS
• Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Northumberland Talking Therapies, Unit 4 Telford Court, Morpeth, Northumberland, NE61 2DB.

Morpeth

NE61 2DB