We are looking for an enthusiastic, motivated and highly skilled Practice Operations Manager to join our friendly team. We are an innovative and forward-looking practice of 17,600+ patients, working in newly built, modern and well-equipped premises.
We are looking for an inspiring leader with strong interpersonal skills, from team-building to performance management, with effective decision-making and communication skills. You will be able to solve problems efficiently and have excellent knowledge and day to day application of IT systems, including troubleshooting. You will be well organised with the ability to work under pressure, remaining calm, focused and approachable and have a strong 'can do' attitude.
A strong knowledge of and experience in general practice is an advantage.
Honeypot Medical Centre is a forward-looking, innovative general practice, serving a practice population of around 17,600+ patients. We believe in retaining the traditional values of general practice, including a strong patient-centred ethos, while embracing innovation and technology to provide a general practice fit for the future. We embrace skill-mix with an extensive team, including GPs, 7 pharmacists, 2 advanced nurse practitioners, practice nurses, 3 first contact physiotherapists, mental health practitioner, social prescribers and 4 health care assistants. We are a training practice (GP registrars, F2 doctors and medical students) and are committed to training the future generation of doctors and GPs. We are the lead practice of our Primary Care Network and our Senior Partner is the Clinical Director.
Job description
Job responsibilities
Provision of General Practice Services in line with GP Contract
Full knowledge of and keeping up to date with GP contract and implementing provision of services in line with this
Full knowledge of, keeping up to date with and fulfilling requirements of PCNs or future collaborative structures
Supervision and Line Management
To line manage, induct, train, mentor and supervise practice administrative staff
Staff appraisals and meetings
Develop and maintain effective staff communication
Human Resources
Ensure the practice is staffed by people with appropriate skills, experience and commitment to provide professional technical, administrative and interpersonal expertise.
Ensure all training, development and induction of staff in line with practice policies and procedures ensuring excellent customer care.
Deal with all disciplinary and grievance procedures
Health and Safety and Premises
Act as the responsible Health and Safety Officer
Ensure appropriate risk assessment as required by legislation
Ensure all Health and safety policies are kept up to date and that staff appropriately trained and adhere to requirements
Toensure the buildings, services and facilities are well maintained and regular servicing and testing as required
IT
Ensure the efficient running of the practice IT Systems
Oversee development of the Practice website,on-line appointments, prescribing systems,TV screens and social media as necessary
Lead on IT crisis prevention and develop systems to protect security of data
Information Governance and GDPR
Ensure confidentiality of data and conformity to the Data Protection Act, Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report.
To act as the principal point of contact in relation to all Data Protection matters
To review and update all data protection policy with regard to current legislation
To ensure staff are fully trained in all data protection matters
To manage all data protection breaches in line with legislation
CQC Compliance
To ensure compliance of CQC requirements within the surgery in real time, ensuring appropriate systems and processes are in place, with regular monitoring
Support the Partners through any inspection visits from the CQC.
Implement and follow up any action or improvements required by the CQC in order to maintain registration.
Optimising Patient Services and Feedback
Excellent patient experience
Optimise patient feedback, satisfaction and communications.
Review patient satisfaction surveys.
Ensure health promotion campaigns targeted to relevant groups.
Act as Practice Complaints Manager
Liaise with relevant patient forums and the patient participation group.
Ensure patient information is up-to-date and available, e.g. practice website, practice brochure, patient newsletter, patient leaflets and waiting room screens
Other Duties
Provide strategic management and ensure a long term plan and risk analysis is carried out and reviewed regularly.
Participate in management meetings, producing timely minutes
Lead clinical access programme
Ensure significant event reviews are carried out and learning embedded into the practice
Plan, manage and reviewall practice policiesandsystems
Ensure effective and efficient operational systems