Job summary
Our Integrated Network Teams (INT's deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG). The INT's are aligned to the 6 Sirona Localities, and these, in turn, are aligned to groups of GP practices, known as Primary Care Networks.
The administrative team has an essential role to play in supporting clinical colleagues who work in these integrated multi-disciplinary teams. They provide both planned and unplanned care during the hours of 8am - 8pm, 7 days a week. The administrative team work alongside these clinical teams who include nurses, physiotherapists, occupational therapists and unregistered support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.
These teams are supported by a robust Out of Hours Service 8pm - 8am 7 days a week and can also refer to our Specialist Services teams for advice and guidance when required.
The Locality teams are therefore made up of:
o Advanced Clinical Practitioners - Urgent and Long-term Conditions
o Community Nurses
o Community Therapists
o Paramedics
o Highly skilled unregistered workforce which includes Rehabilitations Support Workers and Healthcare Assistants
o Dedicated Administrators
Main duties of the job
As an INT Administrator you will be supporting the communication of complex and sensitive information. You will need to adapt your style of communication according to need and situation. You will be required to have problem solving skills, be able to manage expectations and use your judgement. You will support the clinical teams on a daily basis with capacity and referral management and work as a key member of the coordination team. Including the administration of caseload management and supporting discharge planning. Supporting performance reporting and collection of data for audits and CQC
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset and South Gloucestershire. Agenda for Change hourly pay rates including 12.5% annual leave supplement, enhanced rates for weekend, out of hours or Bank Holiday shifts, NHS benefits including access to a range of high street discounts, and participation in the Stakeholder Pension Scheme - just a glimpse of the benefits we offer.
Whether you're looking for something a little less permanent, to boost your income or learn something totally new, explore our location-based and community roles, offering flexibility tailored to you and make striking a positive work/life balance that little bit easier.
Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Job description
Job responsibilities
Duties described are not exhaustive and may be varied from time to time. The Sirona values are integral to the way you are expected to perform.
Communications
Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations.
Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
Gives non-clinical advice and sign-posts appropriately eg to clinical colleagues.
Able to escalates issues and risks to line manager as appropriate.
Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.
Will be expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.
Responsible for maintaining awareness of developments/priorities at work.
May provide training for colleagues/new staff and/or day-to-day supervision.
Planning
Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance.
Problem solves to manage expectations of patients/clients/customers and achieve outcomes eg administration associated with caseload management for example supporting planning for patient discharge.
Develops rotas, resolves conflicting diary appointments/schedules.
Organises meetings/events/diaries for others, including agenda setting, taking minutes and follow up actions.
May undertake project administration or lead a small project with guidance eg data collection.
Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service and process improvements
Deputises for other administration colleagues as appropriate.
Supports managers with recruitment campaigns and associated administration.
Data and Resources
Responsible for small expenditure amounts and ordering stationery/equipment/supplies within delegated authority.
Maintains records relating to medical devices and/or other equipment.
May be required to transport equipment and stationery and supplies as required.
Creates and maintains accurate records and documents (paper/electronic) in line with documentation and confidentiality guidelines.
Collates and inputs data using various systems, produces reports/charts eg performance reports.
Participates in and supports the collation of data for surveys and audits as required. For example, performance reporting and situation reports.
Other
Some posts require unsociable hours and travel, sometimes at short notice to meet service needs.
Some posts allow an element of working from home.
Person Specification
Essential
Essential
- NVQ 3 in administration, or equivalent demonstrable experience
- Numeracy and Literacy level 2 qualification or equivalent demonstrable skills.
Desirable
- Administration work relevant to the position applied for.
- Experience of using EMIS/RiO or System One
- Working in a health/social care organisation
- Delivering excellent customer service on the telephone and in person.
Essential
Essential
- Experience of EMIS/System One/RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sirona care & health CIC
Address
Woodlands/Warmley
Woodlands Court
Bristol
BS32 4LB