Job summary
An exciting opportunity has arisen for flexible, highly
motivated individual with excellent communication skills to join a team of clinical nurse specialists and co-ordinators within urology cancer. The role is to improve the experience and communicate with patients along their cancer diagnostic. Also, to ensure that the patient's pathway is not delayed and to help track their progress along nationally agreed timelines. This post requires an enthusiastic, committed
person who has experience of customer care and communicating with the general public who may be anxious.
Successful candidates will have an integral role within
the team, being required to support patients along the cancer pathway. Ensuring delays are kept to a minimum.The post holders will also attend meetings; working in closely with the clinical and management teams. This liaison
with teams is to ensure that all relevant information is available for meetings in order to allow the efficient planning of diagnostic investigations for
patients with a suspected diagnosis of cancer. The post holders
should be able to work independently, as well as working within the team to
provide solutions and improve processes.
Main duties of the job
The main duties is to liaise with patients to keep them informed of their progress and outcomes of any investigations.
To help meet the 28 day faster diagnosis target.
To minimise delays in the patient pathways.
To support the CNS team with administrative tasks.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
To act as the key point of contact for patients, coordinating and providing first line support to the patient whilst they are moving through the diagnostic pathway; signposting on to other services as the need is identified e.g. psychological support.
Communicate with a range of clinical and non-clinical staff concerning progress of patients along the diagnostic pathway.
Provide and receive complex information and facilitate communication between different clinical services as part of managing the patients pathway.
Co-ordination of care to ensure seamless patient pathways.
Ensuring that test results, clinic letters and notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps in the pathway.
Work closely with the MDT Co-ordinators to ensure good preparation of cases for MDT discussion and that MDT outcomes are followed up in a timely manner.
To foster good links and relationships between all members of the team who are involved in the patients pathway.
Foster good links between patients and their key worker / Clinical Nurse Specialist.
Collection of patient information from test results, clinic notes and MDTs in order to complete data.
Ensure accurate cancer waiting times data is collected and recorded for each cancer site responsible for and adhere to relevant deadlines.
Ensure site specific data is collected on relevant databases, using identified data collection processes, in agreement with clinical teams.
To provide basic analysis of the data for Clinicians and the Cancer Data Manager and assist in any audits when required.
To develop new and maintain existing contacts with the appropriate departments within the Trust.
To liaise with members of staff at all levels, e.g. Consultants and other health professionals in the Trust and also with the tertiary centres.
To ensure accurate entry of data into Infoflex allowing data transfer on agreed deadlines and in accordance with National data submissions. For example COSD.
Tracking of patients with targets set to predict when next data collection is required, and to check if all investigations are underway.
To provide cover for other Care Navigators in times of absence for example annual leave, sickness absence.
Undertake any other ad hoc duties deemed relevant to the post and grade.
Person Specification
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience in the use of data management
- Experience of good customer or patient care with good communication skills
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
- Experience/understanding of difficulties faced by suspected cancer patients
Qualifications
Essential
- NVQ 3 or equivalent in health or administration
- Sound educational background (4 GCSEs, grade C or above)
Skills and Abilities
Essential
- Ability to:
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Desirable
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
- Knowledge of cancer optimal pathways and 28 day cancer standard
Personal Attributes
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
- Patient focused
Desirable
- Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
The Mid Yorkshire Teaching NHS Trust
Address
Pinderfields Hospital
Aberford Road
Wakefield
West Yorkshire
WF1 4DG