Job summary
An exciting opportunity has come up to join the Colorectal team, within the surgery division at QMC as a Patient Pathway Administrator.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
As a PPA within the Colorectal team you will be responsible for monitoring patient results and letters and ensuring they are reviewed in a timely manner. The role holder will work closely with the Specialty PA's and the Deputy Service Manager to help ensure local and national targets are met.
In undertaking this role, the employee will be expected to behave at all times that are consistent with and actively supports the Trust values which are detailed below.
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Maintain databases for patient results and clinics
Work closely with waiting list coordinators to ensure letters are authorised in a timely manner
Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines
Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Liaising with outpatient administrator re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.
Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway
Ensure RTT patient data quality is accurate at all times
Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.
Promote an open friendly working environment
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person Specification
Training & Qualifications
Essential
- 5 GCSE's or equivalent C or above - must include English
Desirable
- NVQ Level 3 in business or related subject
Experience
Essential
- Experience in using Microsoft Office and Outlook
- Demonstrates an understanding of patient / client confidentiality
- Can complete letters, forms, reports and tables using computerised technology from information collected
Desirable
- Previous experience of working in the NHS and experience using MS Office, Medway PAS and Notis.
Communication and Relationship Skills
Essential
- Able to communicate with service users, patients and outside agencies in a clear and concise manner
- Uses information gathered to inform others
- Develop and maintain constructive working relationships
Analytical & Judgement
Essential
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative
- Works in line with organisational goals and objectives
Planning and Organisation
Essential
- Ability to plan and organise own time
- Works within prescribed deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Queens Medical Centre
Nottingham
NG7 2UH