Job summary
IUC/111 Health Advisor Wakefield
We are recruiting for 111 Health Advisors for our Wakefield Call Centre.
This is an exciting time to join 111 and we have a variety of rota's to choose from with training courses planned every month.
You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to caring for all our patients and be able to work out of hours as this is essential.
We have a variety of full and part time rota patterns. This really is an great time for you to be part of the NHS 111 team and wider remote patient care experience. Full time training for the role is 11 weeks.
Training
You will commence your role on a training contract until successful completion of your training, following this you will then be moved onto a permanent contract.
Main duties of the job
This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK's most diverse communities.
We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.
111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.
The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job description
Job responsibilities
We have vacancies at our Wakefield Call Centre's on a mixed rota pattern covering 24/7,
For more information on the rota patterns we operate, please see the attached guidance document to help understand this better.
You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay with out of hours enhancements (paid in addition to the salary listed), NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.
You will be expected to work six out of eight public holidays as well as three weekends out of five.
Competitive minimum hourly rate of £11.66 rising to £12.44 after 2 years
You will receive enhanced Pay for unsocial hours worked unsocial hours are any hours worked on weekends or between the hours of 8pm and 6am. At Band 3, the enhancements are: all time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am(£15.75 p/h) or all time on Sundays and Public Holidays (midnight to midnight, £19.71), after 2 years with weeknights and Saturdays £16.80 p/h and Sundays and BH £21.03 p/h
Our values:
Kindness, Respect, Teamwork and Improvement
NHS 111 Health Advisor for more information about working in this role.
Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.
Interviews will held at our after successful completion of an assessment Wakefield Head Office.
Person Specification
Qualifications / Knowledge.
Essential
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
Skills / Competencies
Essential
Personal/Other
Essential
- Self-motivated - able to work on own initiative and work effectively as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yorkshire Ambulance Service NHS Trust
Address
Wakefield
Brindley Way
Wakefield
WF2 0XQ