Job summary
Due to rapid, continued growth, an exciting opportunity has arisen for an experienced, committed Operations Manager/ Deputy Practice Manager, to join our group of GP practices in Huddersfield.
Main duties of the job
Day in the life of an Operations Manager/Deputy Practice Manager;
- Working closely with the Management Team to manage the reception/admin staff and ensure the smooth running of the admin work
- Providing support to the Practice Manager in project work and in the running of key systems and procedures
- Managing data quality issues, providing support and guidance to practice staff in the use of the clinical systems to promote quality achievement
- Maintaining and updating the appointments ledger (SystmOne)
- Ensure communication systems are running smoothly; including keeping all clinical and admin staff are informed of changes
- Ensuring that documentation exists to support performance standards (I.e. QOF, Enhanced Services, etc.)
- Providing support and training to existing and new staff members
The role will give you a high level of exposure to many administrative tasks as you work closely with the Practice Manager and is the perfect role for a talented, Primary care experienced, Secretary who is keen to take on a new challenge within a fast-paced environment.
You must be available to work Monday - Friday between the hours of 8:00 - 18:30 on a rota pattern.
About us
About Us
OurVision
To be a practice that performs outstanding primary care in line with our patients needs and at the highest level of customer satisfaction. As a practice wed like to attract, reward and retain highly skilled staff and help them grow in their careers to the best of our ability.
Our Philosophy
Fieldhead Surgery strives to maintain an environment which is welcoming, caring and accessible to all our patients. We aim to treat all our patients fairly and equally, with dignity and respect.
By working in partnership with our patients we strive to provide an outstanding standard of holistic primary medical care that is highly effective, efficient and safe for all our patients. We take pride in our work and have a no blame but supportive policy to create a friendly working environment.
Our Mission
We are committed as primary healthcare professionals to help our patients resume their lifelong pursuit of both physical/mental health and well-being.
Patient Centred Care
We aspire to provide a holistic approach to care, empowering our patients during consultations to actively be involved in decision making.
High Quality
We aim to deliver effective and efficient healthcare in line with the CQC and by embracing new technologies.
Staff Development
We aim to maintain a supportive, fulfilling and rewarding working environment for all our staff. We encourage personal development and value their feedback and contributions.
Job description
Job responsibilities
Due to rapid, continued growth, an exciting opportunity has arisen for an experienced, committed Operations Manager/ Deputy Practice Manager, to join our group of GP practices in Huddersfield. Fieldhead Surgery continually strives to improve work processes that deliver health care with improved results across all areas of our service provision.
We are now looking for an Operations Manager/ Deputy Practice Manager, to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team.
Day in the life of an Operations Manager;
- Working closely with the Management Team to manage the reception/admin staff and ensure the smooth running of the admin work
- Providing support to the Practice Manager in project work and in the running of key systems and procedures
- Managing data quality issues, providing support and guidance to practice staff in the use of the clinical systems to promote quality achievement
- Maintaining and updating the appointments ledger (SystmOne)
- Ensure communication systems are running smoothly; including keeping all clinical and admin staff are informed of changes
- Ensuring that documentation exists to support performance standards (I.e. QOF, Enhanced Services, etc.)
- Providing support and training to existing and new staff members
The role will give you a high level of exposure to many administrative tasks as you work closely with the Practice Manager and is the perfect role for a talented, Primary care experienced, Secretary who is keen to take on a new challenge within a fast-paced environment.
You must be available to work Monday - Friday between the hours of 8:00 - 18:30 on a rota pattern across all 4 sites.
Person Specification
Experience
Essential
- - Working within a Primary Care environment
- - Experience of managing people
- - Flexible approach to workload
- - Resilience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fieldhead Surgery
Address
Leymoor Road
Golcar
Huddersfield
HD7 4QQ