You will lead
the Intensive Personalised Support Service (IPS) for Children and Young People
for ABL Health.
This is a
senior leadership role working under the line management of the Divisional Lead
and you will be directly reporting to ABLs monthly performance board
The role will be varied, challenging and
rewarding as you lead the service through identified improvements, emerging
needs, implementation, delivery and ongoing innovation and service development.
ABL Health are
delivering an Intensive Personalised Support (IPS) Service for Children and
Young People across Greater Manchester and the North West. The IPS service work
intensively with families and young people to improve quality of life for
individuals accessing the service. IPS has a highly skilled team of clinical
professionals delivering evidence based interventions focusing on keeping
children with their families and out of hospitals and residential care.
Job description
Job responsibilities
As the current
provider of intensive support to families in the North West and Greater
Manchester, this role offers the right person the opportunity to be a part of
ABLs senior leadership team, shaping, driving and delivering this change. If
you think that you are that person, and fulfil the following criteria, we would
love to hear from you.
Working
alongside the services Clinical team, this senior operational role is requiring
a motivated, passionate, experienced, organised and proactive leader, with
significant experience in mental health, managing outstanding complex services
and multiple delivery teams. You will take a strength-based approach to all
community delivery, be an innovative, solution focussed, inspiring leader,
striving to support the best outcomes for clients. The role will require
dynamic strategic leadership which embraces ABLs vision and values for the IPS
Service. This is a demanding job, but you will not be on your own. ABLs highly
experienced and professional multi-disciplinary team of Health and Social Care
professionals, Business Intelligence, Service Development, Governance, Finance
and Business Development specialists are there to support. Additionally,
existing experienced delivery teams will be available to support you to drive
the service forward.
Role Purpose
You will lead
the Intensive Personalised Support Service (IPS) for Children and Young People
for ABL Health.
Duties and
Responsibilities
This is a
senior leadership role working under the line management of the Divisional Lead
and you will be directly reporting to ABLs monthly performance board
The role will be varied, challenging and
rewarding as you lead the service through identified improvements, emerging
needs, implementation, delivery and ongoing innovation and service development.
Ensure the
highest quality and standards of support is provided to children and young
people/ adults, their families, and a range of other professionals, enabling
the child/ young person to continue to live at home.
Ensure
that safeguarding of clients when concerns are identified
Undertake
reviews of multidisciplinary reports and social care assessments including SEN,
risk assessments and utilise other assessment tools as appropriate in conjunction
with the child/young person/ adult, family, and other professionals
Have a key
role in the recruitment and ensure that staff are trained to a high standard in
service delivery and a range of other areas to ensure competent and
high-quality service delivery.
Overseeing
the day-to-day management of the IPS team including allocating cases on a daily
basis ensuring consistency (rotas, annual leave etc).
Line
management of team managers and overall responsibility for effective delivery
of multidisciplinary service, ensuring a motivated, empowered and integrated
team of committed practitioners including volunteers
Take an
active role working alongside the Business development team in the reviewing,
monitoring and prioritisation of referrals with team managers to ensure slick
conversions alongside safe, innovative packages of care.
Present fair,
balanced feedback/support to staff and family members. Recognise and challenge
areas of poor practice and institutionalised culture.
Ensure that
all service delivery is reviewed for each young person on a frequent basis.
Disseminate
learning from the service to enable other stakeholders to benefit from the
service, through building case studies and utilising feedback.
Ensure that
all ABL policies and procedures are understood and implemented by staff, to
include quality assurance, regulatory, risk frameworks, safeguarding, child
protection, criminal records, data protection, HR and health and safety.
Ensure all
relevant records in relation to the young people we support, and employees are
appropriately maintained and up to date and compiled and delivered as required
for/to relevant authorities.
Identify
potential problems, acting proactively to avoid service breakdowns, deal with
complaints and to mitigate all types of risk through the liaising with parents/
families and other professionals.
Provide on
call support and assistance when required, taking part in managers on call on a
rota including evenings and weekend distributed fairly amongst management team
(paid by daily on call rate).
Work flexibly
and adapt to suit the service need
Lead a
multi-disciplinary team: working constructively with the team to ensure good
service users care, facilitate effective and safe delivery, continuity of
care, ongoing service development and quality service users pathways
Develop and
evolve the service, co-produced with service users to continuously meet the
changing needs of local people, communities, stakeholders and commissioners
Deliver an
outcomes-based service delivery model, achieving and exceeding KPIs, ensuring
effective allocation of resources and being responsive to service user /
partner / commissioner feedback
Ensure
high-quality contract performance across all of its key elements, along with
effective reporting and budget management
To facilitate
co-production regarding implementation and continuous service development
To ensure
integrated pathways, avoiding duplication and optimising service user
experience
Having a
clear understanding of how the service can and should integrate with the rest
of the health, care & education system. Work alongside the stakeholder
engagement team to ensure all stakeholders are informed and engaged
Taking a
client and community centred approach to delivery, focused on community assets
and supporting the delivery teams to take ownership of their service and be
proud of their outcomes
Performance
management of service including ensuring activity requirements are meeting
contractual requirements and all KPIs are met and exceeded where possible
Financial and
budget management and optimised resource allocation across the service
Developing
service reports of excellent quality Commissioner reports, performance
management reports
Representing
the organisation and service at local, regional and national stakeholder and
networking events
Managing
sub-contractors including service level agreements, finance and performance
management
Establish
positive and effective relationships with service user representatives,
stakeholders and partners
Driving
service innovation utilising ABLs continuous improvement system which includes
delivery staff in leading innovation and service development supported by
specialist leads
Working with
clinical, community, social care, educational and statutory stakeholders to deliver
safe, effective, person-centred care pathways
Work with the
ABL engagement and communications team to implement and continuously develop
the communications and marketing strategy and service promotion
Ensure the
safe and effective delivery of the service in line with ABLs integrated
governance framework
Work as a
delivery partner with commissioners, building excellent working relationships,
taking an open and honest approach to contractual and performance management
and sharing successes and challenges for collective solution focused
approaches. Additional responsibilities
Work
collaboratively with other professionals / disciplines across the organisation.