Job summary
We are delighted to be able to offer the opportunity of a
Service Manager for the Wiltshire Hospital @ Home service.
We are looking for an enthusiastic, strategic, and
dynamic individual to join us and lead the service working closely with the
community teams and acute & community hospital teams supporting Urgent
2-hour Community Response admission avoidance step up & step down care for
the population of Wiltshire.
The shared decision making within our Hospital @ Home
service offers a range of skills with the aim to improve early deterioration
recognition with appropriate clinical input and multi perspective, Increased patient
hospital flow with Improved application of HomeFirst Principles. The
Hospital@Home concept will offer support in patients own home or usual place
of residence, such as a care home.
Main duties of the job
Working with partner organisations to deliver truly
integrated community-based services in line with the NHS long term plan
priorities to improve patient outcomes through a population health management
approach. This approach aligns to the 'place' commissioning of enhanced models
of care to mitigate the challenges of frailty and the management of dementia
and supporting people to be as well as possible as long as possible through
supporting proactive management of long term conditions.
This role brings together those aspects of care that
ensure people are well supported to stay at home and truly put the patient at
the centre of all we do.
Consultant Practitioners, Pharmacists and Community
Nurses , Therapists and our partners locally will be part of the Hospital @
Home this role will be party to supporting. You will be part of the system
leaders looking at innovative ways of working to share best practice and ensure
that the patient, their carers and family are cared for as close to home as
possible.
About us
Wiltshire Health and Care provides community based health
services, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHS
partnership organisation, focused entirely on delivering quality health and
care to the people of Wiltshire - not on making a profit.
There has never been a better time to join us. Community
services are expanding as part of the NHS Long Term Plan and the population of
Wiltshire has never needed the energy, enthusiasm and commitment of our
community-focused teams more than now. You will join a friendly and supportive
team who live our values of Quality, Integrity, Partnership and Change, which
were developed with our staff, patients and carers.
If you already live in or near Wiltshire, youll know that
it is a great place to live and work: rolling countryside, bustling market
towns and vibrant city life combined with excellent transport links and good
schools. If you are looking to move to the area, we offer local employment and
a chance to play a crucial role as part of your new community straight away.
What are you waiting for?!
Job description
Job responsibilities
The
Service Manager role will oversee the day-to-day operations of Hospital@Home services,
leading and managing the service operationally for the patients on our NHS@Home
service caseload and the operational team.
The
role will be the operational lead for Hospital@Home service across the localities.
The post holder will work closely with the Heads of Operations and Clinical
Leaders to deliver on all aspects of Hospital@Home business.
The
post holder will also work in partnership with the local Commissioners, GPs, acute
hospital, urgent care and Social Care colleagues to ensure and support the
effective flow of patients in and out of our Hospital@Home services.
Work
closely with colleagues and lead transformational change whilst at the same
time maintaining services and meeting all key deliveries. To effectively
operate and manage a Hospital@Home team.
1.
To provide strong and clear operational leadership to
all Hospital@Home multidisciplinary team.
2.
To provide effective operational management of the Team.
Providing advice and support as required.
3.
To
be responsible for the line management of the Hospital@Home Coordinators and
Administrators, working closely with the Consultant Practitioners and ACPs.
4.
To provide leadership and operational management. To achieve a fully integrated approach to
delivering high quality adaptable, patient led services.
5.
Analysis of data and soft intelligence, form judgements
around service performance and implement appropriate action.
6.
To be responsible for ensuring patient flow throughout
the Hospital@Home service. Addressing
individual patient issues to ensure minimum delays.
7.
Ensuring all the care assessments are undertaken within
the agreed timeline.
8.
Build effective working relationships with acute, primary
& social care professionals, and the local Integrated Commissioning Board,
VCSE and local populations. To ensure
our customers, patients and staff receive & experience a safe, high quality
service
9.
To contribute to the strategic planning and corporate
management of the Hospital@Home services.
10. To
link with the local acute hospital to ensure systems are in place for effective
early discharge and supportive pathways for advice/treatment. Therefore,
reducing admissions and length of Hospital@Home stays.
11. To
provide effective line management of designated staff within the teams.
12. To
be an effective ambassador for Community services within WHC Wiltshire and the
wider BSW footprint; identifying and utilising opportunities to promote our
services.
13. To
develop positive relationships with key stakeholders including the public and
patients, Locality GPs, commissioning leads, HoO, Acute Providers community localities,
Clinical Team Leaders, Chief Operating Officer, Director for Quality, professions
and workforce, local leaders across 3rd sector organisations, acute
hospital sites and social services.
14.
Significantly contribute to WHC delivery plan
and influence the plan.
15.
Responsible for ensuring appropriate standards
of care are delivered and raising concerns where this falls below a reasonable
standard.
16.
Participate in the On Call Manager
rota.
17.
Deliver professional and operational advice and
guidance to colleagues.
18.
Develop an understanding of the local
commissioner requirements and assess how change may be met.
19.
Gather local intelligence to ensure our
customers are informed, supported and the service is equitable.
20.
Contribute to the identification of new service
developments, leading to the clinical development aspect.
21.
In partnership with colleagues, reshape and
modernize services to improve patient outcomes and experience.
22.
Contribute to the development of business plans
and business case development.
23.
Effectively manage the teams within agreed
resources.
24.
To meet all targets (financial, workforce,
QIPP, CQUIN activity) and support others to do so by developing and agreeing
plans for recovery.
25.
Monitor patient experience and through working
with others continuously strive for improvement.
26.
Provide monthly written reports on all aspects
of the service.
27.
Contribute to Organisational work and WHC
governance agendas, proactively leading as required.
28.
Support staff within the service with regard to
safeguarding adults and children.
29.
Lead an investigation as and when required and
respond to complaints within agreed limits.
30.
Proactively monitor and ensure delivery of all
action plans required to deliver The Organisational agendas.
Person Specification
Experience
Essential
- Proven experience of senior operational role.
- Experience of working at a senior level Desirable within community setting
- Experience of developing business cases from concept to implementation.
- Proven experience of leading clinical teams and professional agendas.
- Proven experience of strategic leadership of Trust wide/cross boundary projects.
- Evidence of successfully delivering service improvement.
- Evidence of successful multi-agency working & partnership development.
- Proven experience of budgetary/financial management.
- Proven track record in improving patient experience and gaining patient/public views.
- Proven experience of managing complex HR issues.
- Experience in delivering Clinical Governance, Risks and Safety management.
- Proven experience leading investigations into complex complaints and clinical incidents.
- Always puts patients first and is committed to improving patient care.
- Highly motivated & can act on own initiative.
- Confident and resilient.
- Detailed understanding of delivery of community services, including the transformation agenda and the future state.
- Knowledge of performance management systems.
- Understanding of strategic planning & decision making.
Skills
Essential
- Entrepreneurial thinking & business development.
- Ability to manage complex and conflicting priorities.
- Strong interpersonal & influencing skills.
- Excellent people management skills.
- Strong emotional intelligence.
- Evidence of leading innovation in practice.
- Demonstrated skills in addressing complex problems on a day-to-day basis.
- Willing to work in other areas of
- Wiltshire Health & Care as and when required to do so.
Qualifications
Essential
- Registered Nurse or AHP (Active Registration)
- Educated to degree level or equivalent experience
- Masters level qualification or equivalent experience; working towards a Masters
- Management Qualification or Leadership Diploma
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
Wiltshire Health and Care LLP
Address
Chippenham Community Hospital
Rowden Hill
Chippenham
Wiltshire
SN15 2AJ