Job summary
Job Summary:? To provide a courteous reception service to patients and clinicians in line with officeprocedures, contributing to the overall efficient and effective running of designatedChase Farm SACT:? To work closely with nursing and medical staff to ensure that any issues in clinicare raised immediately to maintain an excellent level of service to patients.? The post-holder will work as part of the Chase Farm SACT team, ensuring and efficient,high quality and timely service is provided. This includes providing a welcomingand professional service to patients when manning the reception at the Chase Farm SACT.? To manage the booking of designated follow up clinics and ensure that these arebooked efficiently and that any booking issues are raised immediately with medicalstaff to ensure patient care is not compromised.
Main duties of the job
Band 3 Admissions Administrator Chemotherapy Chase Farm Hospital
Permanent Role
Chase Farm Hospital
37.5 Hours per week
We are looking for a Band 3 Admissions Administrator for the Chemotherapy Suite of Chase Farm Hospital. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the Chase Farm SACT team.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.
If you believe you meet the criteria of the person specification and would like to join the Chase Farm Hospital at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free and Chase Farm please visit our website
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
1. ROLES AND RESPONSIBILITIESReception: To greet patients in a courteous manner and check them into clinic on arrival via thecurrent electronic systems in line with the trust out-patient operational work processes Ensure administrative cover during clinic times, communicating with supervisor if anyproblems. To check out patients on the EPR system after consultation ensuring all appropriatedata is recorded accurately in a timely manner in line with the information on the clinicoutcome form or in line with departmental procedure when there is no outcome form Ensure that walk-in (WI) patients (not entered on the clinic list) are registered ontoEPR as appropriate Ensure that all Choose and Book and DNAs are actioned appropriately at the end ofthe clinic To deal sensitively and discreetly with patients queries both in person and bytelephone Excellent communication skills are needed to overcome barriers of understanding To actively keep patients informed of any delays in clinic via notice boards and inconjunction with nursing teams To make follow-up appointments ensuring the patients are booked into the appropriateclinic and are given an appointment within the clinically agreed timescale at the time ofclinic To control the number of patients per clinic ensuring that clinics are not overbookedand to advise the Out-patient supervisor of any capacity problems within clinics. To liaise closely with clinical teams to ensure mutual understanding of clinic rules andcapacity issues that could compromise the booking of follow up patients within clinicaltimescales. To work with nursing staff while in clinic to ensure all clinic outcome forms arecompleted accurately and entered onto Cerner. Direct patients after consultation to various department for specific tests To help with printing EPR cover-sheets for any relevant documents generated on clinic.
Person Specification
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Experience
Desirable
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar.
- Knowledge / experience of computer systems
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- A high degree of accuracy and attention to detail
- Experience of prioritising own workload in a highly pressured working environment
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
- Good IT skills, including proficiency in the use of windows based applications
- Excellent organisational skills
- Experience of record keeping
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
Personal Qualities & attributes
Desirable
- Self-motivated and solution focussed
- Flexible and adaptable
Other Requirements
Essential
- Positive approach to service needs
- Reliable
- Polite
Desirable
- Prepared to learn new skills
- Confident
- Be able to undertake moderate physical efforts for periods of time to lift, file and carry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Chase Farm Hospital
127 The Ridgway
Enfield Town
EN2 8JL