Clinical Service Manager (Community Nursing)

East of England, East of England

Permanent

£43,742 to £50,056

Other Allied

Clinical Service Manager (Community Nursing)

Job summary

An exciting opportunity has arisen to join Nottingham CityCare as Clinical Service Manager for Community Nursing.

We are looking for dynamic, forward thinking, motivated Registered Nurses with significant experience in Community Nursing, who would be interested in a new leadership challenge. As Community Service Manager you will operationally manage, lead, and influence the transformation of Community Nursing.

The successful candidate will report into the Head of Clinical service and be responsible for the operational leadership of Community teams across the city.

Main duties of the job

To provide effective leadership and management support to our Community Nursing teams.
To drive Change management through the service functions in the transformation of Community Nursing teams.
To develop a high-performance team culture aligned to organisational-centric objectives, focus and behavioural outcomes across the service line and through strategic and operational plans.
Understanding the workforce infrastructure to recruit, engage and retain.
To lead and facilitate a culture of continuous improvement across the services in line with strategic and operational plans.

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Job description

Job responsibilities

Dimensions

The Team manager will be responsible for leading the Community nursing teams. This role will involve working along with other team managers in CityCare to provide the best outcomes to our patients.
To performance manage services and staff in accordance with organisations objectives, KPIs and performance data.
To support the delivery of CityCares statutory returns (ICB,CQC, CiC Regulator, Auditors)

Key Responsibilities

Strategic Direction

To work with the Head of Service in delivering transformation across Community Nursing teams.
To demonstrate operational output from strategic direction and take the organisation forward in todays commercial market by influencing and implementing service transformation and improved patient outcomes, being prominent in the leadership of the cultural change required to transform the development and delivery of community health services and build healthier communities.
To ensure performance targets and strategic objectives, are translated into operational realities and are embedded in staff roles and functions therefore supporting CityCare as a key player in the provider area.
Bring alive the clinical workforce planning activities and the modernisation and re-design agenda amongst front line staff.
To develop with other senior directorate managers appropriate mechanisms and structures for the planning and implementation of service expansion and ensure services are designed around service users and commissioners.
In conjunction with members of the neighbourhood teams scan for opportunities to work with other organisations and to secure external funding for service development work.
Developing networks through working in partnership through encouraging contribution and creating an environment where others have the opportunity to contribute.
To participate and lead in conjunction with business partners in contract service reviews and service negotiations and direction as appropriate.

Operational Management

To actively demonstrate authentic management credibility to ensure appropriate governance measures and processes eg clinical/managerial supervision, essential training, risk management and support are in place and maintained across locality team which in turn drives and delivers board assurance.
To have a lead role in supporting staff to think family and link closely with safeguarding lead and team.
To ensure that the appraisal process is cascaded through the community team and individual objectives are identified and actioned that are strategically linked through your span of control.
To ensure professional development opportunities exist for locality team and self.
With the Head of Service develop a training and development/ workforce plan for service areas that cross team boundaries, developing a flexible responsive workforce and review accordingly.
Act as a role model for excellence in line with the CityCare values and Brand
Lead on the recruitment, retention and succession planning of staff within clinical teams in line with the structure.
To ensure that all relevant policies and procedures are relevant, contemporaneous, and adhered to by all staff.
To ensure appropriate incident reporting and subsequent action planning and management takes place.
To manage the relevant service budget to ensure financial targets are met.
To develop close working relationships and good lines of communication with PCNs, primary care and other key locality stakeholders
To work with the CityCare internal support services, finance, business, HR, workforce in developing and maintaining effective information systems across the related services.
Ensure the performance management of services against the required KPIs are maintained and analysed and acted upon.
To ensure that clinical care, planning and provision is integrated across the PCNs and that partnership working with key locality stakeholders is promoted.
To work closely with Head of Service / business manager/Commissioners to ensure service specifications are developed which support the efficient and effective delivery of locality-based services.
To work with key stakeholders to ensure that locality-based pathways of care are delivered as seamlessly as possible and provide truly integrated health and social care services.
To support the involvement of local people in the development of services by ensuring mechanisms for PPI and patient feedback across community services.
Along with other leads participate in regional and national networks.
Identify, manage and monitor clinical risks in conjunction with the governance and patient safety team.
Develop clear plans to meet quality requirements of external agencies
Lead on audits and ensure all agreed outcomes are actioned.
To take on any additional duties as required by senior managers.
To work with Clinical staff and Head of Service to achieve service goals, managing team resources which are available and using influence to ensure that resources are used efficiently and safely and reflects the needs of the organisation.
As a leader and manager you will work corporately and collaboratively to promote the future success and sustainability of CityCare.
To represent CityCare internally
The post holder is expected to work in a flexible manner in order to respond to changing agendas and unexpected requirements.

Person Specification

Experience

Essential

Knowledge and experience of leadership
Knowledge and experience of communicating, developing, and maintaining partnerships with external agencies, professional leads and staff.
Ability to manage individuals and services in a complex and changing environment.
Knowledge of risk assessment and management.
Information management.
Knowledge and experience of high level analytical and innovative problems solving skills.
An understanding of multidisciplinary team working, recognising professional boundaries.

Desirable

Knowledge and experience for effective financial systems
Control and management of Budgets.
Knowledge and experience of managing at a senior level in Health community Services/ primary care.
Experience of audit/standard setting
Experience of creating Standard Operating Procedures/Policies

Knowledge and skills

Essential

IT skills.
Able to critically evaluate practice.
Demonstrate an understanding of operational and strategic management.
Project management skills.
Excellent communication skills including influencing and negotiation.
Knowledge and experience of developing staff using proven people management skills.
To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues:
Of current government health and social Care policy
Of national drivers
Clinical governance
Integration drivers
Recruitment and retention
Health and safety legislation
National Service Frameworks of partnership working
Excellent communication and interpersonal skills - IT skills, Presentation skills, Problem solving and analytical skills, Self motivated and able to motivate others, Conflict resolution, Negotiation.
Time management - Ability to liaise and work in partnership with other colleagues.

Desirable

Understanding of CityCare structure and values.
Knowledge and experience of transformational change management.
Knowledge of PSIRF and patient safety frameworks.

Special Requirements

Essential

Full driving licence and the ability to travel between locations.
To be able to work under pressure.
Good stress management

Qualifications

Essential

Registered Nurse- General
Evidence of CPD and commitment to future career development

Desirable

Community specialist Practice qualification (District Nurse)
Diploma level Post Graduate specialist training, management qualification or equivalent and experience.
Project management qualification of equivalent experience
Masters Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.