Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for a skilled primary care Practice Operations Manager to lead the operations within our City Health Centre based in Manchester city center.
As the Practice Operations Manager at City Health Centre, you will not only lead the operations of our biggest practice, but you will also oversee the operations of the Manchester Urgent Primary Care Hub as both services are collocated. This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led primary care teams in a previous role.
The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team compliment the high-quality services we provide.
You will have the opportunity to work within the wider operations team to meet the needs of the service. To provide support to the senior operational manager and leadership to all staff in the practice and other locations where required ensuring quality of service delivery is maintained and developed in line with annual quality improvement plans.
You will act as a positive role model supporting junior staff whilst working flexibly within our care services to provide quality, high performing services.
Main duties of the job
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.
- To support the management of the practice, ensuring quality standards and targets are met.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
- Participate in the maintenance of quality Governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
For further details, please refer to the job description.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
Leadership and Support for Others
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.
- To support the management of the practice, ensuring quality standards and targets are met.
- To be a member of gtd healthcares operations team working to provide a range of high quality clinical services.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
Communication
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
- Recognise the challenges and positives of communication to a remote cohort of staff whilst also ensuring remote workers feel embedded within the gtd team, despite off site location.
Delivering a Quality Service
- Put patients first and commit towards giving great quality care.
- Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
Performance and Systems Management
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
Leadership Personal and People Development
- Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Encourage reflective practice within the team demonstrating a positive and supportive approach.
- Develop a robust training programme and competency framework for non-clinical staff.
- Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centered care.
Corporate Responsibility
- We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Work with others to clearly define values, direction and policies impacting upon care delivery.
Person Specification
Qualifications
Desirable
- Management qualification or working towards one, or a degree and relevant work experience.
Experience
Essential
- Experience in operational management, including supervisory experience both remote and on site.
- Experience of performance management.
- Experience of implementing operational systems solutions. Strategic Resource Planning Knowledge.
- Experience of working and/or managing a remote workforce.
Skills and Attributes
Essential
- Ensure the organisations values are embedded within all core activity so that everyone meets our values within their day-to-day work.
- Ability to work with multi-disciplinary teams of staff both on site and remotely.
- Excellent communication, listening and interpersonal skills. Professional approach.
- Proactive, flexible and positive can-do attitude.
- Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Highly motivated and enthusiastic in role.
- Ability to work flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gtd Healthcare
Address
City Health Centre
2nd Floor of Boots The Chemist, 32 Market Street
Manchester
M1 1PL