Job summary
We are a supportive, training practice, with a friendly and committed
multi-professional team, looking for an accomplished Practice Manager to join
us.
The successful candidate will demonstrate exceptional leadership skills and the ability to guide our team in delivering high-quality, compassionate care to our valued patient population of approximately 10,500.
This role is full-time or part-time (over 4 days).
Main duties of the job
We are looking for an operational leader who will maintain a strategic oversight and be responsible managing the HR processes, ensuring regulatory compliance, achieving targets, business development planning and project management.
They will ensure the well-being of both our staff and patients, provide advice and guidance to the partners and work collaboratively with the PCN and ICB colleagues to further enhance our services.
About us
With excellent transport links and just 2 minutes walk from the Elizabeth line at Farringdon and close to St Pauls, Barbican and Thameslink, we are located in a vibrant area in the heart of the City of London.
We have 3 forward thinking GP Partners and an experienced Deputy Practice Manager and admin team. Our bookkeeping and payroll are outsourced.
Job description
Job responsibilities
a)
Oversee the management of the day-to-day
operations of the practice, ensuring that staff achieve their primary
responsibilities.
b) Manage
the HR processes, including recruitment, relevant checks, contractual issues,
appraisals and staff performance.
c) Workforce
planning to ensure a good skill mix with staff having the appropriate level of
training to enable them to carry out their individual roles and
responsibilities effectively.
d) Ensure
employment law and legislation is adhered to.
e) Liaise
with the Primary Care Network (PCN) and locality commissioners, attend meetings
and promote collaborative working.
f) Provide
support and advice to the partnership and keep them updated on practice matters.
g) Keep up
to date with developments and changes within primary care.
h) Assist in the financial aspects of the
practice, working closely with the Partners and Bookkeeper.
i) Ensure
the practice explores all opportunities to maximise income and reduce
expenditure in collaboration with the partners.
j) Ensure
Quality and Outcomes Framework (QOF) and commissioned service targets are met.
k) Manage
the significant event and complaints processes, in line with current
legislation and guidance.
l) Manage
contracts and maintenance for services and equipment.
m) Oversee
the review and update of all practice policies and procedures.
n) Lead and
coordinate projects within the practice.
o) Oversee
the management of the practice IT system, including compliance with the Data
Security Protection Toolkit (DSPT).
p) Coordinate
the practice development plan and business continuity plan.
q) Assist
in the preparation of business cases for new services, as required.
r) Ensure
on-going CQC compliance.
s) Ensure
the practice maintains compliance with its NHSE contractual obligations.
t) Provide
advice and support to the staff and the partnership to ensure effective team
working.
u) Manage
effective communication, both internal and external and ensure the website and
other communication platforms are accurate and up to date.
v) Facilitate
partners and practice meetings and
maintain an up-to-date action plan.
w) Support
the management of the Patient Participation Group.
x)
Manage estates and facilities, including
health and safety aspects and risk assessments.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of performance management including appraisals, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of HR processes, workforce planning and development
Desirable
- Experience of working in a healthcare setting
- NHS/primary care general practice experience
- Premises and health & safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Neaman Practice
Address
15 Half Moon Court
London
EC1A 7HF