Job summary
Modality LLP is a
large-scale provider of NHS and private Outpatient Services, renowned for its
innovative approach to delivering efficient pathways for patients requiring
specialist care, leading to high-quality patient outcomes. We work in
partnership with a number of hospitals across the country to collaboratively
redesign outpatient services with more care being delivered in community
settings. We also deliver private care for patients with private medical
insurance and for self-pay patients.
We are recruiting a Senior
Operations Manager to oversee the day-to-day operational management of our
Private Services portfolio.
We are seeking dedicated
postholders to join our team and who can display our CARE values: Commitment,
Accountability, Respect and Excellence.
This job is suitable for
individuals have a passion for working in an agile manner ensuring a
high-quality service is provided. The postholder(s) will be committed to undertake
any other duties commensurate with the role, within the bounds of their own
competence.
As an employee with us you can benefit from
Enrolment
to the NHS pension scheme
Annual
leave minimum 27 days, plus 8 days bank holiday pro rata
Employee
discounts and benefits scheme
Employee
assistance programme (EAP)
Education
and career pathways
Enhanced
Family friendly policies
Flexible
working
Wellbeing
support and initiative
If you are interested in joining us, please read on
Main duties of the job
The purpose of this role
is to lead the day-to-day operational management of a portfolio of Modality
Private services. The post holder will be responsible for working alongside
clinicians, back-office teams and marketing partners to ensure delivery of
high-quality services for self-pay and private medical insurance
clients/patients. The Senior Operations Manager will also be required to
interface with the senior management team of Modality NHS services.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 160,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve the JD
detailing the core responsibilities of this role.
You will love this job if you have a passion for patient care and for
developing and delivering new and innovative patient pathways
If you feel this is the ideal career and looking for a daily challenge,
we welcome an application for you to join our growing team of likeminded
people.
Please note
Modality LLP reserves the right to close this vacancy at any time during the
advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- Highly organised
- Proven track record of developing and maintaining effective working relationships with partner organisations
- Extensive experience of working in an operational environment
- Extensive experience of managing large teams
- Excellent written, verbal and presentation skills
- Strong leadership/management skills
- Ability to lead complex negotiations with internal/external partners
- Excellent time management skills and ability to work under pressure
- Excellent IT skills
- Experience in developing and implementing services
Personal Qualities
Essential
- Flexible can do attitude with a confident, friendly and approachable manner
- Able to work autonomously and take direction and feedback
- To confidently deal with complex issues including effective negotiation and influencing skills and escalate to the appropriate person/forum accordingly
- Creative approach to work
- Confident in presenting information/updates to stakeholders
- Ability to remain calm under pressure
- Willing to travel nationally, where required
Knowledge
Essential
- Extensive operational experience in a relevant senior role within the NHS and/or private sector
- Degree and postgraduate level educated or equivalent experience
- Experience of working in a healthcare environment in a similar capacity, preferably within the private sector
- Good understanding of the national and local context around NHS, self-pay and private medical insurance services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Modality LLP
Address
Lyndon House
62 Hagley Road
Edgbaston
B16 8PE