Job summary
The post holder is responsible for the delivery of high-quality management of the Administration Services within Manchester including , but not exhaustive of Administrative Supervisors, Medical Secretaries, Team Secretaries, Reception Services and Management Secretaries/PA's within your managed area.
Main duties of the job
The post holder will assist the development of staff teams to ensure quality of service and all performance targets are met. You will assist your teams in the development of local policies and procedures, along with the dissemination and training of these policies and procedures.
The post holder will also ensure that achievement of the national standards are met within their area and provide a confidential, efficient and service user friendly approach to each service within the division.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education & Qualifications
Essential
- Must be educated to degree level or equivalent knowledge gained through relevant experience.
- Minimum of 3 years staff management experience
- Advanced skills in the use of all packages within Microsoft Office i.e. excel
Desirable
- Working knowledge and training of all Trust systems and IT systems
Experience
Essential
- Managing change in a controlled environment
- Contact with service users
- Working in a confidential environment
- Previous experience working in a customer care environment
- Previous experience of supervising / managing a team
- Experience of completing staff appraisal and PDP
- Experience of managing staff sickness and welcome back to work meetings / procedures
- Experience of staff training
Desirable
- Use of office equipment i.e scanners / faxes
Knowledge
Essential
- Understand all local and national targets
- Understand what the Trust vision is
- Be knowledgeable on best methods for change management and how to implement change using these methods
Desirable
- Knowledge of all trust policies and procedures relating to management and HR
Skills & Abilities
Essential
- The post holder should demonstrate the following to a high standard of communication skills
- Excellent time management, prioritisation of tasks and an excellent telephone manner
- Advanced keyboard skills is essential, as well as proven organisational skills and problem solving skills
- The ability to write reports
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
- Learn new skills and adapt to change and motivate others to do the same
- Maintain composure and effectiveness under pressure
Desirable
- Patient administration background
- Knowledge of EPR systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Gaskell House
Swinton Grove
Manchester
M13 0EU