Job summary
We are a
growing, rapidly developing, dynamic, patient-focused provider of a wide range
(outpatients, IAPT and primary care) of services for the NHS. We believe in high quality and well-run
services that deliver the care our patients need. We are also a GP Federation supporting 11
practices and a population of c.150,000 people.
Do you have
previous experience working in a role with extensive focus on governance and
compliance? Do you want to play the leading
management role within DHC developing our governance systems and services? It will be challenging and busy but also
varied, interesting and rewarding. We
have an excellent, supportive management team and Board who are all committed
to the delivery of quality care.
You will lead on
governance and delivering an effective service which supports management,
colleagues and associated clinicians to implement, maintain, evidence and
advise on the highest standards of clinical and corporate governance, compliant
with ICB, CQC and NHS England requirements and statutory obligations.
Working in a
small team within the DHC Head Office team based at Holmhurst Medical Centre in
Redhill, Surrey, you will be responsible for defining the governance framework
and processes for the organisation for our range of services.
Main duties of the job
The Governance and Compliance Manager will work closely with the CEO and Medical Director to define governance processes, facilitating discussions and advising colleagues on how best practice might be adopted, document those processes as they are agreed and see through to delivery to ensure we offer the highest quality care to our patients, consultants and teams.
The Governance and Compliance Manager defines the governance framework and processes for the organisation and our range of services; provides oversight of governance and the functions undertaken within each service team and corporate function; trains managers and staff on their approach to governance and aspects of governance; leads our relationship with the CQC, regulatory bodies and the ICB Quality Team; carries out Root Cause Analysis investigations; reports on governance achievement internally and externally identifying improvements; systematically audits governance processes to provide assurance to the Board and managers on standards and compliance with CQC expectations; ensures policies and procedures are kept up to date and relevant; and delivers a monthly governance dashboard showing performance across all key aspects of governance.
To be successful in the role, you will need similar previous experience working at a senior (leader) level.
Please see the job description/person specification attached for further details, using this document to help you complete your application for the role.
About us
DHC
is a GP Federation, dedicated to supporting
general practice in Surrey by providing high quality healthcare. By working
together we develop health services that help our patients stay well, are
efficient and meet the needs of our local stakeholders. We place people,
including our staff, at the centre of everything we do.
We
value our team and provide strong leadership with great professional
development, in a fun and friendly environment. DHC is working at the centre of
the local health system to evolve and deliver integrated care and that requires
strong partnerships with many organisations. In all of our services, we aim to
put the patient at the centre of their care, make sure our services are easy to
access by local patients and reduce waiting times for patients.
Benefits
- Staff
who completed our most recent staff satisfaction survey said they would
recommend DHC as a great place to work.
- Competitive
salaries and career development
- Head
office: we moved into new offices in Holmhurst Medical Centre (Redhill) in September
2022 where there is a supportive and friendly management team
- Opportunity
for hybrid working
- Possible
flexible working pattern
- NHS
Pension scheme and minimum of 27 days annual leave (plus Bank holidays),
increasing to 33 days after 10 years continuous service
DHC
actively encourages and promotes diversity, ensures all voices are heard and
included and is committed to equal opportunities for all.
Job description
Job responsibilities
DHC is a patient-focused GP Federation and proactive community-based healthcare provider. We have a strong commitment to delivering high quality community oriented services, and to working in partnership with patients, carers, health and social care agencies, and voluntary agencies.
The Governance and Compliance Manager leads on governance, delivering an effective service supporting management, colleagues and associated clinicians to implement, maintain, evidence and advise on the highest standards of clinical and corporate governance, compliant with ICB, CQC and NHS England requirements and statutory obligations.
The post holder will work closely with the CEO and Medical Director to define governance processes, facilitate discussions and advise colleagues as to how best practice might be adopted, document those processes as they are agreed and see through to delivery to ensure we offer the highest quality care to our patients, consultants & teams.
The Governance and Compliance Manager defines the governance framework and processes for the organisation and our range of services; provides oversight of governance and the functions undertaken within each service team and corporate function; trains managers and staff on their approach to governance and aspects of governance; leads our relationship with the CQC, regulatory bodies and the ICB Quality Team; carries out Root Cause Analysis investigations; reports on governance achievement internally and externally identifying improvements; systematically audits governance processes to provide assurance to the Board and managers on standards and compliance with CQC expectations; ensures policies and procedures are kept up to date and relevant; and delivers a monthly governance dashboard showing performance across all key aspects of governance.
The post holder will be the organisations Data Protection Officer and will either be or support the Freedom to Speak Up Guardian.
Person Specification
Knowledge and Experience
Essential
- Experience of working in a role with an extensive focus on governance
- Experience of leading on corporate and clinical governance
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Desirable
- Member of relevant professional body
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Governance qualification e.g. ICSA
Abilities
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and articulate complex and sensitive information to large and influential groups verbally and in written documentation.
- Ability to analyse complex facts and situations and develop a range of options.
- Ability to think in different contexts. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Strategic thinking ability to anticipate problems before they arise.
- Must be proactive with ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies, working to tight and often changing timescales.
- Experience of identifying and interpreting national policy. Experience of researching best practice and interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Presentation skills and the ability to demonstrate and represent service to ICB and CQC.
- Must own and be able to prioritise own work effectively and be able to direct activities of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorking Healthcare Ltd.
Address
Holmhurst Medical Centre
12 Thornton Side
Redhill
RH1 2NP