Job summary
Ward Administrators - Adult Inpatient Wards Wansbeck
Ward Administrators have a vital role providing administrative support to adult inpatient wards, working closely with clinical team to support the provision of safe high-quality care.
We are looking to appoint to various hours to cover our 7 day service - if you have any questions please contact us.
Main duties of the job
To provide a reception service for ward, acting as first point of contact for patients, visitors and health professionals.
Undertake the day to day management of patient visiting booking systems for ward.
To facilitate good communication with other wards and departments involved in the care of ward patients or functions of the ward.
Input data regarding all admissions, transfers and discharges onto Patient Administration System and other internal/external IT systems.
Support Ward Manager with administrative tasks relating to Healthroster, Electronic Staff Record system and other administrative duties.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
- Must be able to demonstrate the English language proficiency required for this post.
- Act as first point of contact responding to telephone calls from relatives/carers requesting information regarding patient condition and booking visiting slots.
- With all wards and departments when organising appointments, transport, data collection, tracing and retrieving medical records
- Deals with enquiries from clinical staff, and the public, concerning admissions, discharges and transfers
- Verbally handover information on non-clinical matters received as part of work
- Assist with rostering i.e. entering and adjusting shifts as directed by the Ward Manager. Retrieval of rotas if requested and assisting with E-Rostering.
- Respect and promote the individuality, dignity and independence of patients / family /carers.
- Take part in in-service activities in order to enhance practice and personal development.
- Be aware of the security of premises.
- Ensure safe custody of patients property and valuables.
- Participate in audit and quality initiatives as required.
- To be aware of and adhere to policies and procedures.
- To undertake mandatory training requirements and support Ward Manager in the ESR booking of the clinical teams training.
- Assist in ensuring that a safe environment is created and maintained for all patients and fellow workers.
- Maintain high standards of cleanliness in accordance with Infection Control Policy.
- Work in accordance with Health and Safety standards and protocols and comply with departmental policies and procedures.
- Effectively communicate with the multi-disciplinary / multi-departmental teams.
- Effectively communicate with all administration teams, nursing staff, patients, relatives and carers.
Essential criteria will be found in job description.
Person Specification
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Wansbeck General Hospital
Woodhorn Lane, Ashington NE63 9JJ
Ashington
NE63 9JJ