We are looking for a Practice
Manager to join our dynamic and highly motivated team delivering excellent
healthcare for our NHS Surgery
SSP Healths Managers benefit
from our substantial network of back office support functions to allow each to
really focus on patient services and lead the local team of doctors, nurses and
staff.
You will ideally have some
experience in a General Practice setting together with an understanding of the
rapidly changing healthcare environment. Applications will also be welcomed
from non Primary Care Managers who are able to identify transferable skills
that can support our practices and demonstrate an understanding of current
demands within Primary Care.
Excellent interpersonal and
organisational skills together with proven experience in managing people and
monitoring performance targets is required. You must be highly self-motivated,
organised and able to motivate your team.
The ideal candidate will have
excellent leadership skills, be confident with IT and enjoy working flexibly in
a rapidly changing environment.
You will have the aptitude to
support practice engagement with the wider health economy as required, such as
local Primary Care Networks, local practice manager networks and community care
providers, to ensure that we are consistently kept aware of best practice and
new developments.
As the biggest provider of GP
services in the North West, we are proud to have over 40 practices all rated as Outstanding
or Good by CQC.
To practice manage main base location and to assist the Practice
manager in providing leadership and management
You will have the aptitude to
support practice engagement with the wider health economy as required, such as
local Primary Care Networks, local practice manager networks and community care
providers, to ensure that we are consistently kept aware of best practice and
new developments.
As the biggest provider of GP
services in the North West, we are proud to have over 40 practices all rated as Outstanding
or Good by CQC.
Job description
Job responsibilities
Job Responsibilities:
The post holder will:
Monitor and assist in the evaluation of performance of the practice team against
objectives whilst managing change
Develop and maintain effective
communication both within the practice and with relevant outside agencies
including the practice website and NHS Choices
Management of Patient Services &
Patient Information
IT & Premises Management, H &
S (Infrastructure)
KPI/ES/Performance Management/Contract
Management
Increase Practice feedback
Monitor patient facing reviews
Assist with audits
Creating good relationships with GP
clinical lead and PCN clinical lead
Financial Management
Drive the
practice staff recalls to maximise income through Enhanced
Services/PPA/Prevalence/QoF
Manage appropriate systems for handling and recording of cash
and cheques and petty cash
Qof recalls and searches
BQC
recalls and searches
Human Resources
Assist were relevant the recruitment and retention of staff and
provide a general personnel management service
Oversee rota for staff,
Work in collaboration with multisite and lead on team
initiatives
Work in conjunction the onsite and offsite teams to monitor
skill-mix and manage staffing levels
Oversee staff induction and training and ensure that all staff
are adequately trained to fulfil their role,
Team net completion and mandatory training compliance of all
staff,
Schedule staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team
members
Organisational
Lead meetings, Clinical meetings, prepare agendas and ensure
distribution of minutes as necessary/use of SSP Health, Teamnet for repository
purposes.
Ensure actions are completed and report back to relevant requestor
Ensure adherence to protocols and procedures
Ensure that practice premises are properly maintained and
cleaned and that adequate fire prevention and security systems are in place,
report issues to maintenance
Log all areas of compliance on Teamnet
Arrange appropriate maintenance for practice equipment via
maintenance
Patient Services
Development and management of patient services including PPG
group
Maintain registration policies and monitor patient turnover and
capitation
Oversee repeat prescribing systems
Oversee and manage an effective appointments systems
Oversee and/or organise surgery timetables, duty rotas and
holiday cover
Routinely monitor and assess practice performance against
patient access and demand management targets
Adhere to SSP Healths patient policies and effectively
manage patient complaints
Liaise with patient groups, initiate complaint responses
Information Management and Technology
Motivate, support and monitor staff in the use of IT
Monitor data entry and data collection
Ensure that the practice has effective IT data security,
back-up, maintenance and disaster recovery plans in place
Maintain the practices page on the companys website and keep
NHS Choices, Google and any patient facing sites are completely up to date
& ensure staff adhere to the use of the companys extranet
Confidentiality:
In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their
own and others health, safety and security as defined in the practice Health
& Safety Policy, to include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights
of patients, carers and colleagues, to include:
Acting in
a way that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the
practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate
effectively with other team members
Communicate effectively with patients and carers
Communicate effectively with all departments within SSP Health
Recognise peoples needs for alternative methods of communication and respond accordingly