Job summary
Modality
Partnership East Surrey Division, have a full-time vacancy, for a Patient
Services Manager at Townhill Medical Practice. The postholder
will work as part of a wider management team across Modality East Surrey Medical Practices to help drive forwards the Division to continue to deliver excellent patient
services. We are seeking a dedicated postholder to join our team who can
display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is
suitable for individuals who are good communicators, well-organised, have
excellent leadership and management skills to drive the day to day running of
the practice to ensure our patients have a positive experience.
As an
employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8
days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Wellbeing Support and Initiative
Flexible working
Company sick pay after qualifying period
If you want to
learn more, please read on
Main duties of the job
The role is an
all-rounded, leadership and management role; we are seeking individuals to join
our team who are caring, compassionate and confident, who demonstrate effective
communication, , IT skills, and the ability to support our staff and partners with
all aspects of site management which will include responsibilities for: staff
management, rota management, payroll and expenses, meetings, dealing with
patients, CQC compliance, supporting the implementation of key policies and
projects. As a PSM you will benefit from the Modality group central team
support who assist our sites with finance, strategy, recruitment and
onboarding, patient complaints and HR.
The role is not
your regular 9am-5pm job and is not a pure management role; the job requires
innovation, flexibility, and commitment and the postholder will be required to
work resourcefully as part of the team to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are unique, we are always looking at ways to
improve our delivery of services through the implementation of new and
innovative solutions that we can scale across the organisation. Your job is to
work directly with key stakeholders (Divisional mangers, GP Partners,
Divisional Board) to help us to harmonise ways of working and improve working practices
to improve patient and staff satisfaction. Most management roles focus on a
specific area of responsibility, this is a role that will also equip you with a
portfolio of staff management, change management and leadership skills
associated with the requirements of working within Primary Care, to make
sustainable changes.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for thinking outside the box, are analytical and
innovative and are driven to find and implement solutions to improve the day to
day working environment. You will learn more because you will improve the way
we work from the ground up whist working closely with leadership teams to
influence service improvement.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Modality
Partnership has the right to close this vacancy at any point during the
advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills
Essential
- Demonstrates effective communication both written and verbally
- Able to deal with difficult situations and challenging behaviours
- To work with a team to co-produce solutions
Knowledge
Essential
- NVQ 3 or above equivalent experience
- MS software packages
- Patient Service systems and related procedures and policies
- Basic Knowledge of HR Policies and Procedures
- Understanding of appraisal systems
- Sickness and absence policies
- Recruitment awareness
- Health and Safety procedures
- Supervisory role experience
Personal Qualities and Attitude
Essential
- Professional approach to work
- Willingness to actively participate in delivering training
- Smart appearance
- Responsive and Positive outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Modality Partnership
Address
Townhill Medical Practice
Guards Avenue
Caterham
Surrey
CR35XL