Job summary
Health and wellbeing coaches predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers. They may also provide access to self-management education, peer support, and social prescribing.
Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skills, that supports personal choice and positive risk taking, that addresses potential consequences, and ensures patients understand the accountability of their own decisions.
Main duties of the job
You will:
- Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
- Provide personalised support to individuals, their families and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in manging their own health and wellbeing, to live independently, and improve their health outcomes through:
- providing interventions such as self-management education and peer support
- supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
- working with the social prescribing service to connect them to community-based activities which support their health and wellbeing.
- Provide support to local community groups and work with other health, social care and voluntary sector providers to support the patients health and well-being holistically.
- Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of peoples goals where an Multi Discipline Teams (MDT) is involved.
- Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, Cambridgeshire and Peterborough, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level.
About the Team
South Peterborough PCN is a large, forward-thinking Primary Care Network compromising four practices across Cambridgeshire and Peterborough. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.
South Peterborough PCN consists of 4 practices Lakeside Yaxley, Lakeside New Queen Street, Wansford Practice and Old Fletton Surgery. For more information on primary care networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/
Job description
Job responsibilities
Health and wellbeing coaches predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers. They may also provide access to self-management education, peer support, and social prescribing.
Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skills, that supports personal choice and positive risk taking, that addresses potential consequences, and ensures patients understand the accountability of their own decisions.
Key responsibilities and tasks
You will:
- Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
- Provide personalised support to individuals, their families and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in manging their own health and wellbeing, to live independently, and improve their health outcomes through:
- providing interventions such as self-management education and peer support.
- Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
- Working with the social prescribing service to connect them to community-based activities which support their health and wellbeing.
- Provide support to local community groups and work with other health, social care and voluntary sector providers to support the patients health and well-being holistically.
- Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of peoples goals where an Multi Discipline Teams (MDT) is involved.
- Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
- Work with people with lower activation to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing.
- Explore and support access to a personal health budget, where appropriate, for their care and support.
- Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.
Training requirements:
- The Personalised Care Institute (live from April 2020) will set out what training is available and expected for Health coaching link workers.
- Health coaching link workers will be required to be trained in health coaching in line with the NHS England and NHS Improvement summary guide (document currently in development, and subject to discussion with GPC England). This is likely to include understanding the basics of social prescribing, plus 4-day health coaching training with regular supervision from health coaching mentor.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent).
Desirable
- Health coaching qualification.
- Health related degree.
Experience
Essential
- Experience in health promotion.
- Experience of operating a computerise database system and knowledge of wider IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
- Experience of data collection and providing monitoring information to assess the impact of services.
- Experience of partnership / collaborative working and of building relationships across a variety of organisations including the voluntary sector.
Desirable
- Experience of using clinical systems such as SystemOne.
- Experience of working directly in a community development context, adult health and social care, learning support or public health / health improvement.
- Experience of supporting people with their mental health.
- Experience of using tools to support people to have a shared decision-making conversation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Landsdowne Road
Yaxley
Peterborough
PE73JL