Job summary
Are you a compassionate and skilled counsellor looking for a leadership role?
Do you have a passion for supporting clients through crucial moments in their lives?
As a Lead Telephone Counsellor with BPAS, you will play a pivotal role in ensuring the smooth operation and development of our counselling services.
Reporting to the Counselling Services Manager, you will provide expert advice, support, and leadership to our counselling team. Your responsibilities will include managing external supervision, providing high-quality counselling to clients pre- and post-abortion, addressing safeguarding concerns, and contributing to policy development.
This role is working full time, 36 hours per week on a 12 month fixed term contract covering maternity leave. You'll work remotely from home with occasional travel to our head office in Leamington Spa.
About You:
The successful candidate will hold a minimum Level 5 qualification in counselling and BACP registration. You should have experience in short-term, non-directive counselling and leading service development. Strong interpersonal and communication skills, attention to detail, and proficiency in IT are essential. You will be non-judgmental, friendly, and committed to a client-led service. Experience in recruiting and managing staff, along with knowledge of abortion care and safeguarding, will be advantageous.
Main duties of the job
- To report to the counselling services manager on operational activity, day to day management and service delivery
- To line manage the team of counsellors
- To provide high quality counselling to clients both pre and post abortion
- To be a point of escalation for clients with safeguarding concerns
- Manage external supervision for self and other BACP accredited counsellors
- To provide
guidance to the counselling services team, fostering a collaborative and
supportive environment
- To ensure that client complaints are
investigated and dealt with appropriately
- Contribute to the development of policies and
procedures and implementation
- To develop and
deliver training for counselling services and other BPAS staff
About us
British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
Salary: £36,938 to £44,625 per annum. Depending on skills and experience.
Contract: 12 months fixed term - covering maternity leave
Hours: 36 hours per week to be worked flexibly between:
Monday to Friday 08:00 to 18:00 | Saturday 08:00 to 16:00
A rota is given in advance.
Location: Home based with occasional travel to Head Office
- BPAS Head Office: Orion House, 2 Athena Dr, Tachbrook Park Drive, Royal Leamington Spa, Warwick CV34 6RQ - Free onsite parking
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print:All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Experience
Essential
- Short term work
- Non-directive counselling
- Experience of recruiting and managing staff
Desirable
- Experience of leading service development
Qualifications
Essential
- Level 5 qualification in counselling or above
- BACP registered - please provide your registration number
- Integrative modality
- Online / Telephone counselling training
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is 36 hours per week working remotely from home with occasional travel to Head Office in Leamington Spa - can you commit to this working pattern?
- Are you aware this role is on a 12 months fixed term contract covering maternity leave?
Desirable
- Would you like to add any further information/statements to support your application?
Knowledge and Skills
Essential
- Basic understanding of Abortion Care
- Excellent interpersonal & communication skills
- Accurate administrative competence
- IT skills Use of Microsoft packages e.g word and outlook Use of Microsoft Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
British Pregnancy Advisory Service
Athena Drive
Tachbrook Park
Warwick
CV34 6RQ