Job summary

We are looking for an adaptable and flexible individual to help meet the variety of demands running a busy Mental Health Resource Centre on a daily basis.

In this role you will be meeting the needs of clients who may unexpectedly present in a distressed and chaotic state . This could be by practicing active listening, helping them make important telephone calls, helping with housing issues, or merely supporting them in the understanding of a letter and enabling them to provide an appropriate written response, is a common occurrence.

Adaptability and flexibility are key characteristics for being able to move fluidly from risk assessments of clients and situations, to planning and delivering a range of core programmes which help the clients develop confidence and self efficacy within a safe space and helping many to overcome social anxiety and learn how 'to be' with other people.

Imagination and the ability to reach people who sometimes are very unwell and at risk, is a daily event. Being able to escalate and utilise the expertise of a wide and varied team, knowing when and how to signpost to external agencies along with a dogged determination to follow through in supporting your clients to achieve the best possible outcome.

Main duties of the job

Administration with writing Clinical Notes each time we have significant contact with our clients, which is daily.

Often if the client becomes unwell the clinical notes are the first place other clinicians will look, so accuracy and a true reflection of the interaction needs to be maintained. There are letters to write, room bookings to make and oversee.

Using internal systems for resources to order, which range from new furniture, to artists materials or foodstuffs and sanitiser. On top of all this is the ability to work with contractors and ongoing building maintenance, which brings with it its own challenges, often simply through the reporting and pursuit of repairs. You have to be tenacious!

Supporting, motivating, and in-house training of Band 3's and supporting them with their professional development.

As a Lead Mental Health Recovery Worker you get to know your client base really well, you share their joys and their sadness's, but there is always much laughter too. You can be proud of their successes knowing that you have played a role in helping provide a safe space for them, somewhere they can take their mask off, sit with uncomfortable emotions without judgement, and most of all allow them to be vulnerable when they need to be.

It really is a job like no other, but each day brings new opportunities for us all to learn from one another and there is never a dull moment and therefore no time to become bored but plenty of time to be inspired.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.