Job summary
We have an exciting opportunity for part time EOC Practice Development Manager to jointhe EOC Practice Development Team, which is made up of Clinical and Non-Clinical auditors and administrative staff. This department is a specialist, highly functional, engaging and supportive team that are dedicated to improve the overall quality of calls within our EOC.
You will work alongside two EOC Practice Development Managers who will support you to integrate with both the role and the team.
Main duties of the job
The post holder is responsible for the delivery of the day-to-day EOC audit function, to ensure that local and national requirements for EOC audit are met.
- Line management and supervision of the EOC Team; ensuring effective management of recruitment, training, workloads, appraisals, sickness/absence and performance management in line with SECAMB HR Policies and Procedures.
- Development of the Trust's annual EOC audit programme, ensuring engagement with partners in accordance with agreed policy. This involves assessing the Trust's greatest clinical risks and planning for audit and improvement of these risks.
About us
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Job description
Job responsibilities
The individual will analyse and present complex information in a presentable way that is engaging and understandable for stakeholders. Act as a methodological expert for audit and quality improvement for the audit and improvement team and the wider Trust. Develop the role and understanding of audit and quality improvement within the Trust, in collaboration with the Quality Improvement Lead.
Person Specification
Knowledge
Essential
- Understanding of current government and NHS strategy and policy in respect of clinical governance, clinical effectiveness, clinical audit and improvement.
- Detailed working knowledge of operational processes in telephone triage.
- In depth knowledge of NHS Pathways systems and principles of telephone triage.
- Technical knowledge of Computer Aided Dispatch, telephony system, voice recorder, GRS, and admin systems to enable first line support to direct reports before escalation to IT support.
Desirable
- An understanding of the current challenges within health and social care and the potential impact of these on Ambulance Services.
Experience
Essential
- Experience of leading audit and/or improvement.
- Demonstrates evidence and experience of leading projects.
- Demonstrates experience of leading teams of people. Evidence of ability to professionally lead / manage a team of staff.
- Able to demonstrate a minimum of 12 months (full time) experience in using NHSP to a compliant level.
- Excellent understanding of the ambulance service and Emergency Operations Centre (EOC) Environment.
Desirable
- Experience as a first line supervisor, and ability to manage and lead staff related issues and provide a supportive and open environment for staff to meet their full potential.
- Experience in making effective decisions in a high- pressured environment.
- Experience of working within an environment where multiple patients' needs are met according to clinical priority.
- Experiences of providing telephone advice, leadership and support.
Qualifications
Essential
- Educated to degree level or equivalent level of qualification/professional experience.
- A relevant clinical qualification and current professional registration (nurse or paramedic).
- NHS Pathways qualification. Evidence of on-going CPD
Desirable
- Clinical audit and/or quality improvement qualification.
- Experience of Project management qualification and tools
- An educational qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
SECamb
Address
Medway MRC EOC
Bredgar Road
Gillingham
ME8 6PL