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NHS Mid and South Essex Integrated Care Board

Clinical Support Manager for CYPCC - Band 7

East of England, East of England

Permanent

£43,742 to £50,056

Other Allied

Clinical Support Manager for CYPCC - Band 7

Job summary

Permanent Role - Part Time - Up to 33.7 Hours per week

Do you have experience in Children and Young Peoples Continuing care or are you looking for a change in career path?

Our AACC team puts people at the heart of what we do. We're passionate and dedicated to getting people the right care, in the right place, at the right time and by the right person. We work open & transparently with our partners & our providers to deliver an integrated, innovative & valuable service.

We recognise our staff are our service's greatest resource and we look to develop meaningful, exciting, and rewarding opportunities for them. We want AACC to be a place for teams and individuals to grow and develop in their career

We have some exciting opportunities for enthusiastic and experienced registered nurses with experience of Paediatric assessments who are looking to move into a more senior role within AACC.

Is this you? Why not join our dynamic team and help deliver our vision for AACC across Mid and South Essex.

Remote Working and some requirement to attend office bases across Mid and South Essex.

Previous Applicants need not apply

Main duties of the job

It is essential to us that all people being assessed receive an equal and comparable, good quality, consistent, high standard; person-centred experience no matter who they are or where they are or when the assessment takes place.

Your role as a Clinical Manager within the Children and Young Persons division of All Age Continuing Care (AACC) will be key to ensuring that we are able to implement our above aim in a high quality way.

As an AACC Clinical Manager, you will work under the guidance and support of the senior team leads to implement the National Service Framework for NHS Children and Young Persons Continuing Healthcare across Mid and South Essex.

You will promote best practice and provide professional advice to parents, carers, residential provisions and other providers, promote good relationships and be able to liaise with colleagues from other disciplines both internally and externally to the Integrated Care Board (ICB).

The ideal candidate will have excellent communication and children and young person assessment skills. They will be able to work proactively to problem solve and prioritise their workload. This will include the case management of patients with complex health needs. Successful candidates will need to have a flexible attitude and be a keen team player who enjoys working within an energetic fast-paced environment. If you wish to join our friendly team, we would welcome your application.

About us

Mid and South Essex ICB is a statutory organisation responsible for the planning and delivery of local health and care services, across Mid and South Essex and is part of the wider integrated care system. Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. The headquarters for the organisation is Phoenix Court, Basildon, but there is a hybrid model of working, which includes working across Mid and South Essex and home working.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications regardless of peoples age, disability, sex, gender, identity and gender expression, sexual orientation, race or ethnicity, religion or belief. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustment for people who have a disability. We would also encourage applicants to raise any personal circumstances they would like us to be aware of so that we can consider possible adjustments.

Unfortunately, the organisation does not have a Sponsorship licence.

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The role of the Mid and South Essex Integrated Care Board (MSE ICB) is to join up health and care services, improve peoples health and wellbeing and reduce health inequalities for our 1.2m population through our wider system and four Alliances. MSE ICB are committed to place clinical and professional leadership and the voice of our residents at the heart of realising all its ambitions.

This role sits within the Nursing and Quality Directorate, in the All-Age Continuing Care (AACC) service, which incorporates the Continuing Healthcare (CHC), Children and Young Peoples Continuing Care (CYPCC) teams and the Neuro Navigation team.

The AACC service delivers the statutory duties of the ICB to assess and to provide for services to meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2018) and the National Framework for Children and Young Peoples Continuing Care (2016), working in accordance with the AACC Operational Policy.

The Clinical Support Manager role will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the Clinical Support Officers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.

COMPETENCY BASED KEY DELIVERABLES

Dependent on allocated caseload, the role may include:

To provide expert advice and guidance to support both health and social care staff who are involved with patient assessment, care provision and care and support planning.
To provide assessment, care and support planning, ongoing case management and review for all patients eligible for NHS continuing care funding.
To assess retrospective claims for CHC eligibility.
To support panels, appeals and local resolution processes as clinical representative.
To undertake or coordinate appropriate assessments, approvals and notifications of deprivations of liberty, maintaining comprehensive records.
To ensure the agreed care and support package continues to meet the individuals assessed health and associated care/support needs and their agreed outcomes.
Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriate.
Contribute to the delivery of one or more strategic plans, enabling key milestones to be delivered and raising any issues associated with the delivery of plans and workstreams.
Management of a small team.
Be financially aware of AACC spend and ensure best value for money in service offer
Can demonstrate and deliver business acumen in their area of responsibility ensuring value for money, understanding the business of partners and the driving factors for delivery in multiple sectors.

Person Specification

Experience

Essential

Substantial experience of working at a senior clinical level in AACC services.
Experience of working in the NHS/public body
Experience of working in a service focused environment.
Experience of holding responsibility for budget/s, budget setting and working knowledge of financial processes within own service
Experience of leading, managing and delivering projects involving stakeholders
Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be highly complex, sensitive, or highly confidential.
Experience of developing policies/practices/systems
Demonstrable line management experience

Knowledge / Understanding

Essential

Knowledge of relevant systems and procedures
Understanding of policies and practices within required field of work
Understanding of the current issues impacting on the NHS
Comprehensive understanding of the relevant NHS frameworks for AACC

Other

Essential

Personal qualities of honesty and integrity.
Possess a positive attitude and be self-motivated
Ability to command respect and establish credibility quickly
Requirement to spend substantial amounts of time inputting at a keyboard or reviewing computer information via the VDU
Ability to travel to attend meetings and attend for work at several locations, including home, for the purpose of hybrid working.

Partnership Working/Leadership Management

Essential

Can demonstrate partnership working and the understanding of how and when partnerships should be built, in order to effect solutions that span across multiple stakeholders
Acts as a positive role model for the delivery of the NHS People Promise and ICB Values
Provide effective, inclusive and compassionate management, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up Champions the principles of equality, diversity and inclusion both within and outside of the organisation Professional and approachable manner
Challenges within areas of responsibility and escalates appropriately where these principles are at risk of not being upheld
Role model core behaviours including equity and diversity and maintaining a professional image at all times
Good communicator, with ability to liaise with colleagues at all levels
Able to persuade and influence in areas of conflict
Flexible and adaptable to meet deadlines
Ability to work as part of a team or independently
Takes personal responsibility for actions and their impact
Ability to work in a collaborative way across organisational/sector boundaries in order to achieve the highest quality outcomes for patients

Skills

Essential

Proven level of developed interpersonal and communication skills with staff at all levels both written and verbal.
Ability to formulate arguments and express them clearly to lay people and to persuade clinicians and senior management over a course of action
Ability to provide and receive highly complex, sensitive and contentious information.
Advanced IT skills in Microsoft applications including Word, Excel, PowerPoint and Outlook
Standard Keyboarding skills
High level of attention to detail
Prioritisation and organisation skills
Ability to manage own workload, working to deadlines
Ability to plan workload considering conflicting priorities and deadlines
Ability to plan over short-term timeframes and adjust plans and resource requirements accordingly
High level of analytical and problem- solving skills
Ability to analyse and interpret highly complex data, facts, or situations to interpret these and make reasoned and logical deductions, compare a range of options and formulate plans

Qualifications

Essential

Degree or equivalent experience in relevant role
Professional Registration (NMC or AHP)
Knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training.
Management /leadership qualification or equivalent level of on-the-job experience
Evidence of continuing personal development
Masters Degree or equivalent level of experience in relevant role
Project Management Qualification or equivalent level of experience
Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.