Job summary

Would you like a fast-moving role that helps patients and supports clinicians, where no two days are the same? If so, we are seeking enthusiastic, confident, and motivated Administrators within our busy Single Point of Contact (SPoC) service. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, and processing email referrals and messages received by the team. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients. The team also provides general administrative support to the Integrated Community Teams (ICTs), which consist of nurses, health care support workers and therapists.

Working hours will be rostered between 8:00am and 6:00pm. Monday to Friday, however, you will be required to work your contracted hours which includes weekend and bank holiday cover on a rota basis, for which enhancements will be payable.

To arrange an informal discussion please contact Charmaine Crockett [email protected] or Telephone: 0300 003 0027.

Main duties of the job

Under the supervision of the SPoC Admin Team Lead, receive and process referrals following service criteria. Clinical triage will be provided by the clinician on duty. Receive, process and follow up referrals received from external stakeholders via email and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users. To type clinical correspondence relating to the assessment clinics using digital dictation system BigHand.

The service currently operates on a rota basis 7 days a week Monday to Sunday between the hours of 08:00 to 18:00. Applicants need to be flexible to ensure cover for holidays and sickness and will be included in a 6-week roster to cover weekends and bank holidays.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.