Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? As a Service Delivery Manager at Band 7 level, the role is dedicated to delivering financial, performance and strategic objectives for the Neurology Service at Imperial College Healthcare NHS Trust. This pivotal role involves overseeing the seamless delivery of healthcare services, leading cross-functional teams, and working alongside the General Manager to strategically plan initiatives to meet the trust's healthcare goals.
Coordinating and leading cross-functional teams to achieve operational excellence in healthcare service delivery.
Strategically planning and implementing healthcare service delivery initiatives aligned with the trust's healthcare goals and the unique needs of the Neurology Service.
Acting as a key point of contact for healthcare stakeholders fostering strong relationships.
Mitigating risks, resolving healthcare service-related issues specific to the Neurology Service and maintaining a consistent level of excellence in healthcare delivery for patients
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. Youll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
To operationally manage the Neurology Service, which includes:
Implementation of service developments
Delivery of access targets
Delivery of quality and activity targets
Management of financial expenditure
Assist in development of strategy
Foster a culture of clinical integration within the division
Competent in the management of personal workload to meet both corporate and
personal deadlines.
Prioritise workload in a way that enables the delivery of both important and urgent
tasks.
Manage staff and delegate appropriate tasks, ensuring the competence of the staff to
whom work is delegated.
Organise staff briefings, service and business meetings as appropriate.
Facilitates collaborative working between all stakeholders inside and outside of the
Directorate this will include a wide range of clinical and non-clinical staff.
Undertaking capacity and demand exercises in order to best plan and deliver
services, proactively implementing actions identified.
Assist with the monitoring of budgets within specific areas of budgetary responsibility
and meet financial and efficiency targets. Responsible for delegated budgets.
Able to analyse and interpret complex financial and activity data from a wide range of
sources. Ability to conduct capacity and demand analysis.
Leading on the submission of weekly cancelled procedures, ASI slots, outpatient
utilisation reports.
Conducting investigations into RTT breaches as required and implementing actions
plans to mitigate future instances.
When covering Neurosurgery, lead on submission of weekly cancelled operations and
theatre lists
When covering Neurosurgery, conduct investigations into Cancer breaches as
required and implement actions plans to mitigate future instances.
Lead on developing business cases as identified to support service development.
Lead service redesign events, including using LEAN methodology to facilitate service
changes e.g. changes to opening hours to increase activity and taking the lead on
service redesign projects.
Provide the lead for projects or system changes appropriate to the needs of the
service. Liaise with IT, clinical leads and support services to ensure the requirements
of the service are highlighted and timely action is taken with regard to issues which
affect service provision.
Take full responsibility for assigned projects, manage the project independently and
update the relevant Project Board and/or General Manager as appropriate
Assist the clinical leads and management team with IT related projects e.g. virtual
appointments and provide training for staff in the use of new systems.
Assist the General Manager in the preparation of business continuity plans and
emergency planning for the service, ensuring that all plans and communicated to staff
groups.
Responsible for the achievement of performance targets as outlined in the Trusts
performance assessment framework. This will include achievement of national
waiting time targets, including A&E, cancer and 18 weeks.
Assist the General Manager, Deputy General Manager and clinical team, in
developing, delivering, implementing and evaluating business plans, ensuring the
business planning process contributes to the Trust strategy. This will include
presenting to Trust Executive Board as required.
Work with the General Manager, Deputy General Manager and the medicine
workforce coordinator to ensure junior doctor rosters are compliant and provide the
required support for the service.
Maintain good working relations with the consultants and junior doctors and provide
direct support to the teams.
To monitor key performance indicators (length of stay, same day discharge, first to
follow ratios etc.) and to share these with clinicians to maximise service efficiency.
Dealing with, or delegating, all issues relating to inpatients, Ambulatory Care,
outpatient clinics, cancelled procedures and Choose and Book.
To proactively identify changes and improvements in services and act upon these in
all areas of work in the service area.
Take an active role in the service directorate meetings and other service working
groups in the development of policies and service developments, leading on specified
areas.
Where required, undertake complaint investigations, draft management responses or
interventions as necessary
Operationally responsible for the delivery of outpatient and inpatient access targets
for the Services. To lead on the analysis, implementation and monitoring of
departmental processes liaising with other service areas, Directorates and external
agencies, making changes and improvements as required.
To lead on daily monitoring of access targets, reporting breaches of waiting time
targets and to put in place remedial plans to ensure such events do not occur again.
To contribute to capacity planning as well as demand and capacity mapping
exercises.