As a Deputy Service Manager within our NHS Heywood, Middleton and Rochdale Talking Therapies team, you will play a key role in supporting and developing our team of mental health practitioners to deliver a first-class service.
The successful candidate will be skilled in managing a diverse workforce, highly motivated with the ability to organise and prioritise their own workload. The role is varied and creative, with the opportunity to feed into service change, make a real difference in local communities and lead on exciting new projects.
Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do thingsthe Big Life Way.
Job description
Job responsibilities
Main aims of the post
- To work with the service manager to support team members to deliver the service to a
high standard.
- To supervise staff where necessary, ensuring staff are supported and confident in their
roles. This will include facilitating line management.
- To support the service manager to deliver the service by facilitating the development of
the team.
- To ensure effective and high quality delivery of all services in accordance with the group
values and organisational stamps, through staff teams and individuals.
- To be responsible for operational and day to day activities of the service.
- To provide operational management and leadership for the service or project.
- To ensure effective delivery of all commissioned and agreed key performance indicators,
and to ensure the service adheres to all relevant statutory and legal requirements.
- To contribute to the development of the service and the wider group as necessary.
Main duties of the post
1. To effectively line manage a team or teams of staff to ensure that the team are cohesive and
work well together
2. To provide advice, support and guidance to team members
3. To recruit, induct and develop staff to develop the business
4. To develop and implement innovative ways of working with staff and service users, promoting
service user involvement in service delivery and development
5. To ensure that relevant data and information is collected and where necessary collated for
reports and recording
6. To develop and maintain relationships with external organisations and agencies, liaising with a
variety of stakeholders to ensure effective service delivery
7. To undertake appropriate administrative duties for the post
8. To provide information for the manager to ensure that the service is compliant with relevant
external regulatory requirements
9. To triage referrals where necessary
10. To stand in for the service manager in their absence and as agreed
11. To participate in an on call system and /or duty manager rota as required
12. To manage risks associated with the service including referrals, assessments and risk
management of service users; incident and accidents; ensuring business continuity
13. Manage/support volunteering opportunities, adhering to Big Life group policies/procedures and accreditations
14. Act as an external ambassador for your service attending conferences, workshops and
networking meetings as appropriate
15. Ensure all National IAPT outcomes are delivered and clinical standards adhered to
General work related expectations
1. To work within the Big Life groups mission and values
2. To contribute to the development of the Big Life group
3. To work in accordance with all policies and procedures of the Big Life group, particularly (but
not exclusively) Health and Safety; Information Governance and Safeguarding
4. To commit to own personal development and attend training or development activities as
required
5. To work in accordance with all relevant legislation
6. To undergo regular supervision and at least an annual appraisal
7. To undertake any other duties as required, and as appropriate to the post