Job summary
Are you ready for a challenge? Do you enjoy working with Systems and Data and have experience in providing excellent customer support?
An exciting opportunity has arisen for a motivated individual to join the Workforce Systems Team at Liverpool University Hospitals NHS Foundation Trust.
We are looking for an experienced administrator to join our team who provide ESR and Smartcard services across the Trust.
This role will be working across sites and supporting workforce teams however based in Wavertree technology Park.
** Previous applicants need not apply **
Main duties of the job
Working as an administrator in the Workforce systems team you will assist the team in supporting Smartcard and ESR users within the Liverpool University Hospital.
The post holder will have excellent written and verbal communication skills and given the nature of this role, will have proven excellent organisation skills.
You will be working in line with service improvement principles to improve data, systems and reporting in line with local and national requirements, analysing information and supporting stakeholders.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
- Manage and maintain the document and data control process within the Workforce Systems team, using defined systems
- Issue any relevant progress reports to the manager regarding any project or programmes of work being undertaken.
- Correlation of all documentation, logging, filing and distribution accordingly, ensuring accurate audit trail is maintained
- Control the quality system within the Workforce Systems team, capturing all relevant processes, and review regularly.
- To attend and minute meetings as and when required, maintain a log of required actions and decisions.
- To pro-actively manage the actions log providing updates as required by the Manager.
- Provide administrative support to the Workforce Systems team in all aspects of work relating to improvement projects. This will also include the co-ordination of diaries, arrangement of meetings, venues and catering requirements etc.
- Undertaking general administration duties including typing, photocopying, distributing and filing all correspondence, dealing with incoming mail and telephone calls/enquiries.
- Maintain an effective bring forward system, ensuring that deadlines are adhered to and action is taken as appropriate.
- Carry out any other relevant duties that may be requested to ensure the systems within the rostering team are under control.
- Create spreadsheets from data generated on relevant workforce systems. The reports are provided as and when necessary
- Responsible for liaising with internal and external departments to resolve issues relating to employee data collection and input of information.
- To provide RA, and PBAC (Position Based Access Codes) access and support for service requests and troubleshooting problems relating to RA and Smartcard access in line with Local and National Guidelines.
Person Specification
Qualifications
Essential
- GCSE English Language & Maths or equivalent.
- RSA 2(or equivalent) Typing/WP ability
Desirable
- Ability to produce documents to a high standard.
Experience
Essential
- Demonstrable previous document/system control experience.
Desirable
- Knowledge of NHS and/or Project Management environment advantageous.
- Knowledge of Smartcards
- Knowledge of ESR
- Assisting with users of systems
Knowledge
Essential
- Thorough understanding of MS Office software packages, including Microsoft Outlook.
- Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills
Desirable
- Advanced Word, Excel, Powerpoint, Database Management Project Office software, e.g. MS Project Standard
- Knowledge of Medical & Dental Staff
Skills
Essential
- Ability to work within a high pressure environment, and have the ability to multi-task
Desirable
- Ability to input system data to an acute attention to detail
Other
Essential
- Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors
- Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision.
- Must have an excellent telephone manner. Must possess a sense of humour, confident nature and remain calm in a crisis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
All Sites
Stephenson Way
Liverpool
L13 3HD