Job summary
Pound Hill Medical Group are a highly respected patient centric general practice which has a main and branch site, and a list size of c. 17300; placing strong values upon staff well-being and work-life balance.
An exciting opportunity has arisen for an accomplished and highly motivated Patient Services Manager with previous management experience and leadership skills to join our friendly and welcoming team.
The Patient Services Manager will play a crucial role in providing a high-quality patient experience and support our busy reception team.
Main duties of the job
We are looking for a Patient Services Manager who will be responsible for providing outstanding patient experience.
They will provide leadership and direction to the reception team and be the point of contact for patients on a day to day basis. They will work closely with the GP Partners and Management team to deliver the overall practice priorities whilst providing a high standard of care to patients. The candidate will have skills in developing and maintaining practice policies and protocols for all practice activity.
To work collaboratively with the whole Practice team ensuring that the service delivered to the Practice population is relevant, responsive, of the highest standard and is effective and efficient.
About us
This is a patient centric and clinically forward-thinking, highly respected 7 Partner GP training practice which is very well established and respected; and continues to explore and deliver comprehensive integrated healthcare.
Whilst being clinically driven, the Practice performs well financially and presents as a strongly democratic happy and balanced team with excellent staff retention and ST3 trainee GPs taking salaried posts after completing their training.
The ethos within the practice is described as non-hierarchical, well run, organised, progressive, happy, friendly, encouraging, supportive and caring. Well-being and work life balance is very important to the partners
This is a busy, patient centric practice with a strong belief in investment for development and training for all of the practice team to encourage staff retention, which is an important aspect of this partnership.
Job description
Job responsibilities
- Be an experienced manager/leader of staff, providing leadership to the reception team.
- Have excellent service, leadership, communication and project management skills.
- Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
- Hold a relevant management qualification.
- Exhibit safe, professional decision-making and high level of care for patients within the Practice.
- Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
- Support the delivery of required policy and procedures.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Management and Leadership Qualification
Experience
Essential
- Experience in supervising/managing staff
- Experience of working with the general public
- Experience in inducting, training and supporting new members of staff
- Experience in undertaking staff appraisals, managing mandatory training, performance management and implementing organisational change.
Desirable
- Experience of working in a health care setting
Employer details
Employer name
Poundhill Medical Group
Address
Pound Hill Medical Group
1 Crawley Lane
Crawley
West Sussex
RH10 7DX