Job summary
To provide the necessary administrative support to enable the efficient and effective functioning of the ever expanding CYPEDS. This includes:
Supervision and appraisal of medical secretaries, admin and clerical staff within the team
o Provide full administrative support for the CYPEDS team manager
o Provide a consistent effective service to the members of the public and team members in the context of a diverse and varying workload
o Ensuring there is adequate admin and clerical resource and cover
Main duties of the job
Supervision of the medical secretaries, senior and junior administrators within the team.
Ability to regularly travel to the different sites CYPEDS work from (6a Heathlands, Liskeard, Truro Health Park, Newquay Integrated Health Hub), in order to support the team, the service leads and the administration team.
Lead on auditing and reporting for the service in line with manager requirements.
Oversee and organise cover for annual leave within the admin team, to ensure a consistent high quality service for patients and families.
Linking with and supporting the other administrator leads within wider CAMHS to ensure equity of service provision.
Being creative in reviewing administration processes within CYPEDS, ensuring we are working in an effective, efficient and accessible manner.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education/Qualifications and Relevant Experience
Essential
- RSA III word processing and RSA II audio typing or equivalent.
- GCSE English and Maths
- NVQ 4 in Administration or equivalent experience
- Substantial experience working in an office environment with secretarial experience including reception duties
- Ability to/experience of dealing with petty cash
- Previous experience of working within a supervisory role
Desirable
- NVQ 3 in Supervisory Management
- Experience of working within a Health or Social care setting
Skills and Aptitude
Essential
- Effective time management and the ability to prioritise work for self and others
- Excellent organisational and inter-personal skills
- Ability to communicate well with clients, colleagues and the public.
- Excellent IT skills, specifically with Excel
- Ability to work calmly under pressure, on own initiative without supervision.
Desirable
- Knowledge of Trust's standing financial instructions and policies and procedures.
Knowledge and abilities
Essential
- Willingness to undertake all training requirements including Health and Safety/ First Aid.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Newquay Integrated Health Hub (OR) Truro Health Park (OR) 6a Heathlands, Liskeard
- dependent on successful applicant preference
TBC
PL31 2QN