Job summary
To provide operational and strategic oversight to the Complex Care Team (CCT) and to ensure effective and efficient performance across Adult Social Care Teams within this service.
Main duties of the job
To provide operational and strategic leadership across Baywide Complex Adult Social Care Teams. The successful applicant will need to ensure that there is a continued commitment to integrated working with health colleagues and also partner agencies.
To have responsibility for the oversight of the social care workforce within the Complex Care Service and to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of Torbay and South Devon NHS Foundation Trust.
About us
Why Work With Us
About the team and department
There are two Social Work and two Occupational Therapy teams that sit within Complex Care Services. These teams provide specialist social care interventions and work in an integrated way with health colleagues to ensure the delivery of high-quality care services for people living in Torbay.
Job description
Job responsibilities
Communication and Working Relationships
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Liaison with a range of other agencies e.g. solicitors, social care, general practitioners, commissioners etc. as required.
Responsibility for Policy and Service Development
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To ensure that policies and procedures in regard to safeguarding adults are understood, adopted and applied by all staff. This will include directing and leading whole home investigations, Provider of Concern Processes and supporting Safeguarding Serious Case Reviews as necessary.
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To ensure all complaints are investigated appropriately via the Quality Assurance Social Work Lead, in accordance with the requirements of each agency, and to utilise learning to continuously improve practice. This will include working in conjunction with the Feedback and Engagement Team to achieve a local resolution (where possible) of informal complaints, to manage formal complaints (in accordance with the complaints polices of Torbay and South Devon NHS Foundation Trust and Torbay Council).
Responsibility for Finance and other Resources
Responsibility for Supervision, Training, Leadership and Management
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Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients and relatives.
Responsibility for Research and Development
Person Specification
Qualifications and training
Essential
- To hold a recognised Social Work qualification
- Registered Social Worker - Social Work England
- Post qualifying training / education
Desirable
- Post Graduate qualification in Leadership or Management
- Masters level management qualification or able to demonstrate competence to this level through experience
Knowledge and experience
Essential
- Extensive experience of managing health or social care operational teams
- Experience of managing budgets and financial planning
- Experience and knowledge of chairing complex meetings
- Knowledge of working with providers and improving quality of care
- Knowledge of the Care Act 2014, Mental Capacity Act 2005 all legislation relating to Adult Social Care functions
- Experience of developing policies, SOPS and operational guidance
- Service improvement and change management
- Quality assurance including audits, seeking feedback and managing complaints
Desirable
- First-hand experience of supporting teams through change
Specific Skills
Essential
- High levels of legal literacy
- High level communication, presentation and negotiation skills
- Evidenced ability to work at strategic, tactical and operational levels
- Knowledge of Self- managing teams/systems
- Compassionate leadership
- Providing positive leadership during transformational change
- Evidence ability to show proactive approaches to situations that challenge
- Experience of change management experience / knowledge
- Evidence ability to enthuse, motivate, empower individuals and teams
- Demonstrates active promotion of own wellbeing and wellbeing of colleagues and all staff
- Good quality communication skills and ability to present complex information
- Excellent financial management skills
- Supervision skills and experience
Desirable
- Background in community care
- Experience of management at Band 7 or above
- Experience of working in complex, challenging and uncertain situations / environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website .
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Baywide (Torquay and Paignton)
89 Union Street, Union House 3rd Floor
Torquay
TQ1 3YA