Job summary
Urgent, Emergency and Acute Medicine are looking to appoint a Admin Manager who is an enthusiastic and committed individual to assist the Deputy Operations Manager in being responsible for the day to day provision of an effective and efficient Admin function within UEAM this includes the Emergency Department, Urgent Treatment Centre and Acute Medical Unit based at the William. Harvey Hospital
This key role will be responsible for the delivery of an innovative, professional, high quality and efficient administrative service, through leading the day to day operations of the reception teams, co-ordinating and distributing work, whilst ensuring motivation and performance levels are maintained.
Main duties of the job
This role will be responsible for the day to day management of Admin staff within theUEAM Care group.
The successful candidate will be well organised and able to prioritise work. This role will manage multiple admin teams. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met.
As part of this role, you will be required to support the Deputy Operations Manager to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Skills
Essential
- Excellent organisational and time management skills
- Previous experience of managing and supervising staff, or working towards this, including allocation of work, identification of training and development needs, performance and management
- Strong leadership qualities, with the ability to lead, motivate and involve others
- Substantial customer service skills
- Ability to analyse complex problems and situations and deliver pragmatic approach
- Adept at negotiation and persuasion
- Abe to prioritise workload and meet deadlines
Desirable
- NHS administrative experience
- Basic experience of financial systems
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Knowledge
Essential
- Computer literacy to include; Microsoft office programmes
- Knowledge in relation to security, confidentiality and disclosure of patient data
- Understanding of GDPR processes and legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington road
Ashford
TN240LZ