Job summary
An exciting opportunity has arisen within the administration team at Charing Cross Hospital's Urology department. The successful post holder will be primarily providing administrative support to the benign urology administration teams and thus will be required to work as part of a multi-disciplinary team alongside consultants, registrars, nurses, other pathway coordinators within the urological cancers administration team and operational managers.
The post holder will work closely with the relevant team members to ensure that patient pathways are coordinated effectively, that tertiary referrals are processed and booked into the appropriate clinics and that a high quality customer service is provided at all times. The post holder will be expected to ensure that correspondence is sent to patients and other stakeholders in a timely manner and that patient queries are answered by phone and email.
The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines.
Main duties of the job
To provide administrative support across a number of the urology patient pathways, liaising closely with the pathway co-ordinators and the clinical teams to provide an efficient service. To ensure that correspondence is sent out to patients in a timely manner and that patient queries are answered by phone and email.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- GCSE or equivalent in Maths and English or equivalent experie
Desirable
Experience
Essential
- Administrative experience
Desirable
- Previous NHS administrative experience
Skills/Knowledge/ Abilities
Essential
- Attention to detail
- Strong organisational skills
- Competent use of IT systems and ability to learn
- Good interpersonal skills
- Clear and effective communication skills
Desirable
- Knowledge of Cerner and / or DictateIT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
London
W6 8RF