Job summary
The post holder willprovide
administrative support to the PCN Business Support Manager on a day-to-day
basis, supporting current and future workstreams. The post holder will also provide
administrative support to the Managing Director, Operations Manager, and PCN
Clinical Directors when required. Working
with general practices, the post holder will be the first point of contact for network
practices, other partner and stakeholder organisations in relation to enquiries
and raising issues concerning GJH service provision. This role involves providing high quality
work, comprehensive and effective administration skills across a wide variation
of work with some travel across Gosforth and Jesmond required.
Main duties of the job
Service administration and
co-ordination
Diarising, administrating and attending relevant meetings, producing agendas and
minutes
Co-ordinate PCN-wide training events
Ensuring actions log items are
progressed
Supporting the induction of new
members of enhanced hours staff
Assisting the Business
Information Manager with data capture on a range of systems, where required
Ensuring distribution lists are
kept up to date
Maintaining a staff rota for
enhanced hours shifts
To include any other duties as
required
About us
Gosforth Jesmond Health is a company set up by the Primary Care Networks (PCN) of North Gosforth and Jesmond and Lower Gosforth to manage and deliver PCN contracts and services. We are innovative in our approach and our working environment is dynamic and complex, as we endeavour to support the six GP practices of our two networks deliver high quality primary care services in challenging times.
Job description
Job responsibilities
Service Administration Enhanced Access ("EA")
Provide monthly
to PCN GP practices itemised payment details relating to remittances issued to
practices for work in delivering PCN services
Maintaining a staff rota for Enhanced access
staff
Sending weekly communications to all EA staff relating
to the availability of EA shifts, and maintaining an up to date and accurate MS
Teams Shifts rota
Adding Monday to Saturday EA clinics to each
practice system weekly; ensuring these match Shift allocations on Teams for GP,
Nurse and HCA sessions Monday to Saturday
Ensuring and maintaining up to date staff
handbooks and policies are in place for EA sites, including job role sheets for
all staff members and FAQ sheets for new staff
Introduce new staff to EA
Ensuring all new EA staff are inducted
properly during their first shift and set up correctly on all practice clinical
systems, including ICE where needed
Liaising with Duty Managers to ensure evening
cover through the week for phone calls from staff at EA sites with issues and
be first point of contact for the bloods courier service
Liaising with Duty Managers to ensure 9am to 5
pm cover on Saturdays for EA sites
Collecting feedback from EA staff relating to
issues and matters arising and forwarding to the appropriate members of GJH
team to resolve including stock, IT and buildings
Collecting feedback from clinics relating to
service access, utilisation and patients and forwarding to PCN GP practices;
including incorrect bookings, patient feedback and complaints
Operational Responsibilities
Provide
direct support to the PCN Business Support Manager and Clinical Directors
Organise
meetings or events related to PCN activity
Support
implementation of initiatives through timely and relevant administrative
support
Attending
relevant meetings, producing agendas and minutes with the support of the PCN Business
Support Manager
Communications and Working Relationships
Contribute to
the overall delivery of national and local Primary Care Network priorities and
initiatives, by working closely with the PCN Business Support Manager, Clinical
Directors, and the Primary Care Network team
Undertake
distinct tasks and activities to support the delivery of project milestones
Liaise with
third parties with regard to aspects of PCN work
Build and
maintain good relationships with clinical staff involved in or associated with
the network to maintain effective clinical engagement at all times
Person Specification
Skills
Essential
- Excellent organisational and time management skills
- Good written and verbal communication skills
- Good IT skills and familiar with MS office
- Ability to work to policies and procedures
Experience
Essential
- General administration experience
Desirable
- Finance administration
- Rota/shift administration
Qualifications
Essential
- Good standard of general education
- GCSE grade C/Level 5 or above in English Language and Mathematics or equivalent
Desirable
- NVQ Level 3 Business Administration qualification or equivalent
Knowledge
Essential
- Knowledge of business administration practices and processes
Desirable
- Knowledge of General Practice and clinical systems
- Knowledge of finance administration practices and processes
- Knowledge of rota/shift management systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Jesmond Health Partnership
Address
The Surgery
200 Osborne Road
Newcastle Upon Tyne
NE2 3LD