Job summary
We are seeking to appoint an enthusiastic and dynamic candidate to the role of Apprentice Human Resources Receptionist for an apprenticeship programme for a period of 16 months. Upon successful passing of the apprenticeship course, the postholder would be made permanent at Band 3 in the role.
Main duties of the job
The role of an Apprentice:
To undertake a undertake a 16 month delivery programme in HR Support in the Human Resources, through work based learning and by attending regular training sessions.
Supervision and support will be provided during all tasks, enabling the apprentice to work
within the organization to gain experience, confidence and to deliver effective and safe patient focused support, to the designated team. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 3 qualification.
The role of an Apprentice Recruitment Assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Recruitment Service. This will include managing the Resourcing team inbox and supporting the Recruitment team in a full range of admin duties, dealing with telephone and face to face queries in a professional and courteous manner.
About us
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Job description
Job responsibilities
Roles and responsibilities within this role will include, but not be limited to:
- To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high-quality service to other staff and patients.
- To provide a high-quality reception and administrative service for the Human Resources department and to ensure appointments are made in line with Trust policies, guidelines, and departmental protocols.
- To manage the Resourcing inbox, distributing e-mails to the relevant team/department and dealing with all incoming queries as first point of contact.
- Assisting in the planning, preparation and execution of all internal HR/OD events including but not limited to Recruitment Fairs, Internal Open Days, Staff Awards and other on-going events within the Human Resources and Organisational Development umbrella.
- Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
- Undertake office management duties such as maintaining stock levels of required consumables and raising orders to managers as required.
- Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.
- Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times.
- Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
- To undertake clerical support i.e., filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
- To ensure all Health & Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures.
- To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures.
- To report any service or performance shortfalls to the Management team and work as part of the team in order to address and resolve any issues.
Person Specification
Qualifications
Essential
- Education to GCSE or equivalent to Level 1 Functional Skills (Level 2 qualifications will be undertaken as part of the course)
Desirable
- Microsoft Office IT qualification
Experience
Essential
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- Organisational and prioritisation experience.
Desirable
- Previous NHS experience, particularly in an administrative role
Skills and abilities
Essential
- Willingness to learn and committed to studies to achieve qualifications.
- Ability to develop effective working relationships across the organization.
- Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written.
- Demonstrate understanding re the importance of confidentiality and data protection.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Middlesex University Hospital NHS Trust
Address
North Middlesex University Hospital NHS Trust
Sterling Way
London
N18 1QX