Job summary
Are you an enthusiastic administrator who is interested in supporting The Christie in the delivery of a programme of education?
The Christie PET-CT Academy is looking for a highly motivated, innovative, Administrator to support the Academy. The team delivers a nationally and internationally recognised comprehensive programme of education courses and events.
Our flexible and innovative programme is a key part of The School of Oncology's portfolio, which includes master's level education, surgical short courses, and clinical skills training. The PET-CT Academy has a regional, national, and international reputation for the quality of its education and training.
We are looking for a team member who can contribute to our forward-thinking approach to education, which includes the creative use of technology. The successful candidate will have an ability to think creatively and work across boundaries to effectively undertake this role.
You will work closely with all members of the PET-CT Academy education team to provide administrative support for the Academy's education and training programmes and Events and Marketing initiatives. You will act as the first point of contact within the PET-CT Academy for all queries, problems, and requests, ensuring they are logged and tracked.
The successful candidate will possess excellent communication skills, and a proactive can-do attitude alongside a real enthusiasm for education and training.
Main duties of the job
The post holder will work closely with all members of the PET-CT Academy education team to provide administrative support for the Academy's education and training programmes and Events and Marketing initiatives. They will act as the first point of contact within PET-CT Academy for all queries, problems, and requests, ensuring they are logged and tracked.
The successful candidate will possess excellent communication skills, and a proactive can-do attitude alongside a real enthusiasm for education and training.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Data Administration
Maintain robust data collection, management and reporting mechanisms, in accordance with GDPR.
Work closely with colleagues in the PET-CT Academy team to ensure that all systems are in place to facilitate the timely and accurate delivery of all data requirements.
Facilitate the effective use of data within the scope of the role to support the objectives of PET-CT Academy, working closely with the team to illicit, understand and support their reporting and data requirements.
Apply statistical and analytical knowledge to critically appraise and challenge the results of outputs ensuring only meaningful information is delivered to the programme and operational stakeholders.
Report on a range of KPIs as requested.
Learning Management System Administration
Manage, administrate, and maintain the LMS. This will include the upkeep of online courses and course areas to support the PET-CT Academys educational offerings.
Create course areas following the appropriate brand guidelines.
Manage access rights, audiences and enrolments for all users of the LMS, to ensure a high-quality experience, whilst accurately contributing to reporting in relation to assessment and tracking.
Contribute to the administration of assessment processes with the LMSs, ensuring appropriate feedback and reporting processes.
Provide first line technical support and maintenance for relevant LMS, including the provision of systems administration, support for enrolments, tracking and assessment and site/course configuration.
Manage and monitor the LMS support inbox, responding to queries in an efficient and proactive manner.
Create how to guides and training videos which support colleagues in utilising the LMS environments appropriately, to meet individual, departmental and organisational needs.
With colleagues, engage in robust quality assurance processes, to ensure that the LMS, functionality, usability and materials meet quality standards.
General
Keep up to date with relevant professional developments.
Deal with difficult situations in a calm and pleasant manner, taking responsibility to find solutions to complex problems.
Communicate with colleagues in a clear concise manner.
Attend meetings and follow up on action points.
Support with the delivery of events as required.
Raise purchase orders when necessary.
Always demonstrate the Christie Principles and Behaviours, in line with the Trust Code of Conduct.
Undertake other relevant duties as directed by the Learning Designer, Programme Manager.
Person Specification
Qualifications
Essential
- oEducated to GCSE standard, including English Language and Mathematics Grade C or Grade 4 and above, or Numeracy and Literacy Level 2
- oNVQ Level 3, BTEC Level 3, A-Level(s) or T-Level(s) or equivalent in appropriate subject
Desirable
- oRelevant professional qualification or training
Experience
Essential
- oExperience in managing and reporting on a range of data
- oPrioritising and managing busy workload
- oExperience in an administrative or similar role
Desirable
- oExperience in providing first line support to a range of key personnel
- oKnowledge of the maintenance and administration of an LMS e.g. Totara, Moodle and Blackboard
Skills
Essential
- oExcellent ICT skills
- oExcellent written and verbal communication skills
- oAbility to work in a fast-paced team, managing workload and time effectively
- oAccuracy and eye for detail
Desirable
- oStrong analytical skills to interpret data
- oStrong troubleshooting skills
Knowledge
Essential
- oUnderstanding of CSV files and Microsoft Excel
- oData management experience
Desirable
- oKnowledge of SCORM files
OTHER
Essential
- oAbility to be adaptable and flexible, think creatively and learn new skills quickly
Desirable
- oSelf-motivated with a willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
PET-CT - D00040
Wilmslow Road
Manchester
M20 4BX