Job summary
A rare opportunity has risen within the Digital Data and Technology department of SCW CSU, for a full-time, Senior Technical Analyst with the Networks team. We are looking for an enthusiastic, tenacious and detail-oriented individual to help support and maintain our systems across the Southeast of England.
The post holder will be responsible for contributing to the provision of an efficient, effective, high quality, professional IT Operation, that continues to meet all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
Main duties of the job
As a member of the networks team, you will manage resolution of customer fault tickets in a timely manner to meet SLAs.
The management and operation of network devices within the SCW CSU DDaT supported environment.
- Management of Switches and Firewalls, in order to monitor and maintain the performance of associated services in terms of their contribution to business performance and their sustainability.
- Maintain and adapt SCW CSU specific networking infrastructure standards, including operational and technical documentation, complying with organisational and technical standards, processes and procedures.
Mentor and lead junior members of the team.
Promote best operational practices of a scale environment.
About us
The networks team sits within the Technical Operations function of SCW CSU providing support across multiple NHS organisations in the Southeast of England and works closely with the other teams within the Technical Operations structure. This post is focused predominantly on the Kent and Medway area.
Please Note
SCW are an equal opportunities employer and therefore wherever reasonably practical, reasonable adjustments will be considered, and facilitated, to support staff members.
The successful candidate will need to have access to their own transport, or be able to access other modes of transport, and can ensure they can commit to attending customer sites reliably and regularly.
As part of this role there will be a requirement to undertake light manual handling duties, where necessary and practicable, to restore operational services or deploy new services to the customer's expectation.
To find out more about what SCW has to offer, please visit Our offer to you page.
Job description
Job responsibilities
Please refer to the full job description.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Further training or significant experience in network management/installation
- Experienced in communications with customers
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
Skills & Capabilities
Essential
- Management of various types of networking infrastructure, including switches, routers, wireless controllers, firewalls etc.
- Clear understanding of the TCP/IP protocol and its implementation.
- Understanding of dynamic routing protocols and VPN's.
- Ability to analyse, debug and enhance LAN/WAN network implementations.
- Thorough understanding of Microsoft Networking and how this interacts with a LAN/WAN.
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Desirable
- Automation of routine tasks such as equipment backups.
- The configuration of network monitoring tools such as SolarWinds.
- Skills for communication in sometimes difficult situations
- Skills for nurturing key relationships and maintaining networks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS South Central and West Commissioning Support Unit
Address
Kent House
Kent
TN23 1PP