Phyllis Tuckwell provides supportive and end of life care for people
living with an advanced or terminal illness. Based in Farnham, Camberley and
Guildford, we serve a population of 550,000 across West Surrey and North East
Hampshire.
This a great time to join Phyllis Tuckwell as we prepare to return to a
new purpose-built Hospice. The 18 bedded
In-Patient unit will be a key element of our service offer and must meet the
needs of people who live within our catchment and require inpatient specialist
palliative and end of life care, ensuring it is fit for the needs of our
population in the future.
Phyllis Tuckwell is
therefore looking to appoint an inspirational Inpatient Services Manager with
the skills to motivate and lead a team during this period of change. They will
inspire them to work cohesively, safely, and effectively and will have the
resilience and skills to continue to provide leadership and improve services in
the future.
While we are building the new Hospice in Farnham, our In-Patient Unit
(IPU) and this role - will be based on a temporary basis in Camberley. We are
aiming to move into our new Hospice within 20 months, at which point our IPU
and this role - will relocate from Camberley to the new Hospice in Farnham.
Be a skilled leader of people, able to inspire and
bring people together to work effectively for patient and family benefit.
Have very strong, relevant, clinical leadership and
management experience.
Be committed to providing a very high standard of
compassionate care for patients and families.
Be committed to providing an environment where
people enjoy coming to work, are inclusive and treat others with dignity and
respect.
Have experience working within the specialism of
palliative care.
6 weeks paid holiday plus public holidays.
NHS Pension membership for current members or Phyllis
Tuckwell Group Self Invested Personal Pension
(matched contributions up to 7.5%).
Clinical Supervision.
Excellent education and training.
Employee Assistance Programme.
Health Cash Plan Scheme.
Staff Benefit Voucher Scheme.
A motivated team whose passion is to make a
difference.
We are an
equal opportunities employer who value the unique knowledge, skills and
experiences people bring. We are
committed to promoting a diverse and inclusive culture and warmly welcome
applications from all sections of the community.
Job description
Job responsibilities
PHYLLIS TUCKWELL
JOB DESCRIPTION
POST: Inpatient
Services Manager
REPORTS TO Director of Patient Services
ACCOUNTABLE TO: Director of Patient Services
The postholder is a member of
the Senior Clinical team within Phyllis Tuckwell Hospice Care (PT), who
together with the Director of Patient Services and Medical Director, provides
leadership to drive forward excellence in palliative and end of life care and
continuous improvement.
An essential component of the
role is to lead and motivate the inpatient team as it goes through a period of
transition. The postholder will inspire
members of the team to work cohesively, safely and effectively during the change
from the temporary inpatient unit to a new purpose built 18 bedded unit in our
new Hospice. They will, with other
managers, lead and drive service changes ensuring that they are of very high
standard and fit for the future of Phyllis Tuckwell and our population
needs.
Key responsibilities include:
To ensure compassionate, individualised, person
and family centred care within the inpatient unit.
Support staff wellbeing so that people who work
on the IPU, enjoy coming to work, feel satisfied, challenged and
supported, are accountable for their actions, are inclusive and treat
others with dignity and respect.
To work as an effective
member of the many teams within Phyllis Tuckwell including clinical
managers, senior clinical team and the support teams.
To foster a seamless operational model based around the family and
patients physical and psychological needs, promoting internal integration
between teams, responsiveness and efficient use of resources.
To deputise for the
Director of Patient Services as needed and take part in the Clinical Manager/Lead
on call out of hours rota.
To provide strong, effective clinical leadership, clinical
governance and management to the IPU promoting responsive, evidence-based,
high quality, end of life care for patients, carers and relatives on the In-Patient
Unit (IPU).
To act as a Deputy Accountable Officer of Controlled Drugs.
To support innovation and opportunities for growth and development
of roles across the In-Patient Unit and community.
To manage change effectively recognising the impact on people and
on services and seeking to support cohesive teamwork and safe and
effective care during periods of change.
To contribute
to the strategic development of PT and its activities, helping to
translate service strategy into effective operations and to ensure that
its services reflect, and are responsive to, current and future end of
life care need.
To facilitate robust working relationships with partners in other
hospices, external teams and services, health care providers to facilitate
joint working for patient benefit and to increase awareness of and referrals
into Phyllis Tuckwell from primary care, community and secondary
healthcare providers.
RESPONSIBILITIES:
1.0
Professional
and Clinical Leadership
1.1
To lead, develop
and manage the Inpatient multi-professional team, ensuring with the Inpatient
Consultant, the delivery of high-quality integrated care around patient needs.
1.2
To provide a visible,
accessible senior clinical management presence to the teams.
1.3
To provide direct care to patients, leading by example and as needed by
patients and the team.
1.4
To maintain a strong focus on and to monitor and improve professional
standards.
1.5
To ensure effective use of resources.
1.6
To manage change
effectively, recognising the impact on people and on services and seeking to
support cohesive team-work and safe and effective care during periods of
change.
1.7
To maintain own clinical
knowledge and skills through clinical decision making and use of clinical
judgement in relation to patient safety and clinical governance.
1.8
To keep under
review clinical practice and continuously improve through the monitoring of
quality standards, clinical supervision, clinical audit, risk management,
critical incident review and reflective practice
1.9
To ensure processes
are in place to support patient acuity and dependency, skill mix, and expertise
required within individual professional capability.
1.10
To act as the
Infection Prevention and Control Lead for the In-Patient Unit working jointly
with other managers and leads to inform clinical practice.
1.11
To act as a
Deputy Accountable Officer for Controlled Drugs and deputise as appropriate at
the Local Intelligence Network.
1.12
To take a lead on
medicines management within the IPU responsible for stock control,
administration and safe keeping of all medications held on the IPU, working in
accordance with standards determined by the Care Quality Commission and NMC for
Administration of Medicines.
1.13
To investigate
and report on medicine administration errors or omissions, reporting controlled
drug concerns and incidents to the Accountable Officer.
1.14
To ensure
effective caseload review and multidisciplinary meetings underpin workload management.
1.15
To liaise with
external partners promoting relationships and partnership working, to ensure timely
and appropriate referrals, including those from minority or hard to reach
groups to promote continuity of care.
1.16
To promote that
the highest standards of holistic clinical care are delivered and the use ofcompassionate, clear and sensitive communication.
1.17
To ensure patient
records are properly maintained in accordance with professional guidelines and
PT policy.
1.18
To be aware of
current thinking, innovations and evidence base for care provision.
1.19
To ensure
knowledge about patients is maintained in the strictest confidence and is not
divulged except to professionals, where it would materially assist with the
management of care or protection of the individual. (See Staff Handbook
Confidentiality and Data Protection Act).
1.20
To ensure that
the standards set by the Care Quality Commission, NICE guidance, other national
bodies are adhered to in accordance with legal requirements.
1.21
To act, at all
times, in accordance within the relevant professions Code of Professional
Conduct.
2.0
Managerial
2.1
To deputise for
the Director of Patient Services in their absence on a rota.
2.2
To take part in
the on call out of hours Manager/Lead rota.
2.3
To investigate
complaints, incidents or concerns from patients or their relatives, reporting
outcomes of the investigation to the Director of Patient Services/Medical
Director, Deputy Director of Nursing, Clinical Governance committee, and as
appropriate, to the ICSs Care Quality Commission and Safeguarding, depending on
the nature of the incident.
2.4
To take
responsibility for the efficient and effective running of the In-Patient Unit,
overseeing the nursing rota to ensure the ward is safely staffed, with an
appropriate skill mix.
2.5
To work in
conjunction with the Voluntary Services Manager to oversee the support of
ward-based volunteers and ward receptionists, ensuring standards are
maintained.
2.6
To assist in the
writing and update of policies, procedures, and guidelines.
2.7
To meet regularly
with PT Clinical Managers, Leads, and the teams to ensure good working
relationships, effective communication and ease of access to services based on
clinical need.
2.8
To help develop
operational plans for an effective and efficient clinical service to patients
and their families/carers seeking feedback on provision.
2.9
To contribute to
the annual business planning process.
2.10
To be responsible for clinical budgets related to the line managed areas,
working with the Director of Patient Services on preparations for budget
setting.
2.11
To familiarise
with policies and guidelines particularly those relating to health and safety
at work, governance, medicines management and risk management and to support
the review and writing of these as delegated.
2.12
To represent PT at
relevant external meetings and engage with healthcare colleagues to promote
whole system working and ease of access to responsive end of life care.
2.13
To take
responsibility for ensuring that appropriate clinical / managerial supervision
is in place and attended for yourself and team members.
2.14
To monitor annual
leave, sick leave and general wellbeing of the IPU nurses and health care
assistants and other members of the team as needed, liaising with the Human
Resources team and relevant team managers/leads.
2.15
To lead the
recruitment and selection of additional or replacement team members and
participate in the selection process of other posts as requested.
2.16
To provide cross
cover and support for other service areas at times of need or absence.
3.0
Training
and Development
a)
Team
3.1 To provide clinical and management support to team members, promoting
and maintaining effective relationships and team working.
3.2 To take part in PTs induction programme and with any ongoing
training for health care professionals.
3.3 To
facilitate an environment that promotes development opportunities, education,
learning and reflection in practice.
3.4 To
review team objectives as part of the appraisal and performance review process
linked to PTs strategy.
b) Personal
3.5 To
maintain own professional registration via the relevant revalidation process.
3.6 To
maintain own personal and professional development.
3.7 To
engage with the PT clinical and managerial supervision and the appraisal and professional
development planning process. through PT appraisal process.
3.8
To maintain a dynamic interest in all professional matters associated
with palliative and end of care, clinical leadership and management.
3.9 To
ensure own resilience with support from PT as needed.
please see the attached job description for full details.