Job summary
Permanent - Part time Post - 0.6WTE - 22.5hrs a week
The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Diabetes team and their caseload of roughly 120 patients. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the clinical teams. The post holder will facilitate good communication between staff members and other teams. The post holder will provide flexible administrative support service, as required by workload demands and as agreed. The post also involves constant interaction and communication with patients, parents, and families and therefore the post holder is expected to be aware of Child Protection/Safeguarding issues and security protocols. The post holder will also be expected to provide nonclinical advice and guidance to children and families regarding the arrangement and administration of their hospital visits.
Main duties of the job
Please find full details on the Job Description and the Person Specification on the advert and get in touch if you have any questions.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description
Job responsibilities
Please find full details on the Job Description and the Person Specification on the advert and get in touch if you have any questions.
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level (or equivalent) with emphasis on Numeracy and Literacy
Desirable
- NVQ Level 2 in Business Admin
- Customer Care Course
Skills & Abilities
Essential
- Ability to cope in a busy environment
- Excellent interpersonal and communication skills
- Excellent organisational and self-management skills
- Ability to accurately record information and an understanding of why this is important
- Ability to sensitively handle difficult situations
- Ability to work as part of a team and on own initiative
Knowledge & Experience
Essential
- Previous administration experience
- Knowledge/Experience of Word, Excel and Databases
- Knowledge and understanding of confidentiality issues
Desirable
- Knowledge of Medical Terminology
- Experience of working within the NHS
PERSONAL QUALITIES
Essential
- Motivated and Flexible
- Enthusiastic and positive with a 'can do' approach
- Polite and helpful attitude
- Reliable
- Commitment to delivering patient-centred services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Whittington Hospital NHS Trust
Magdala Avenue
London
N19 5NF