Job summary
Join Our Team as an Experienced Admin Lead! Are you a dynamic and reliable individual who thrives in a fast-paced, ever-changing environment? Do you have a passion for customer service and a knack for leadership? If so, we want to hear from you!
- Full-time or two part-time positions as a job share with a day's overlap considered.
What Were Looking For:
- Reliability: You are dependable and can be counted on to manage and support your team effectively.
- Enthusiasm: You bring energy and a positive attitude to the workplace.
- Experience: Previous experience as a medical receptionist or in a similar administrative role is highly desirable.
- Leadership: You have demonstrated leadership abilities, guiding and motivating your team to achieve their best.
Why Join Us?
- Dynamic Environment: No two days are the same. If you enjoy variety and a fast pace, this is the role for you.
- Career Growth: We support your professional development and growth.
- Team Spirit: Join a team that values collaboration, support, and mutual respect.
Interested candidates, please review the person specification for further details. Apply now and take the next step in your career with us!
Main duties of the job
As our Admin Lead, you will be at the forefront of managing our dedicated admin team. Your role is pivotal in ensuring smooth operations within a busy customer service environment. You will be the go-to person for both our team and patients.
About us
St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.
What We Offer:
- Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
- Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
- Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
- Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
- Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.
Job description
Job responsibilities
To be responsible for the
efficient management, training and direction of the administration team,
ensuring all administrative duties are performed effectively and to the
required standard, meeting the objectives of the practice.
The
following are the core responsibilities of the administration lead. There may
be on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels.
The
administration lead is responsible for:
- Overseeing the
administration and support operations of the practice, ensuring staff achieve
their primary responsibilities.
- Line managing all
administrative staff, supporting staff development, providing guidance and
direction, ensuring staff are up to date with mandatory training
- Completing staff
appraisals as required
- Compiling and
monitoring the admin / room rota.
- Identifying and deliver
team training where required.
- Managing staff leave in
line with HR handbook.
- Managing sickness
absence within the team.
- Reviewing and updating
all administrative policies and procedures as required
- Support the management
team in the compilation of practice reports and the practice development plan
- Develop, implement, and
embed efficient office processes and procedures.
- Act as a focal point
for the practice managing requests from external organisations
- Coordinate the
provision of temporary administrative staff ensuring sufficient cover is
provided for periods of leave and other staff absences
- First line management
of patient concerns, or calls that require escalation.
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
- Disclosure Barring Service (DBS) check
Desirable
- AMSPAR Qualification
- NVQ Level 2 in Health and Social Care
- HR/ Leadership and / or Management Qualification
- Educated to A-level / equivalent or higher, with relevant experience
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Maintain confidentiality at all times
- Flexibility to work outside of core hours
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of leading / managing a team
Desirable
- Experience of providing appraisal writing and staff development
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Augustine’s Medical Practice
Address
The Chocolate Factory
Keynsham
BS31 2GN