Job summary
We are seeking to appoint aPatient Pathway Administrator to join our Sarcoma Administrative Team at the Nuffield Orthopaedic Centre.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team.
Main duties of the job
The Patient Pathway Administrator will be responsible for providing and monitoring their administrative duties to ensure patients at the Nuffield Orthopaedic Centre are seen within their breach targets. They will be responsible for the upkeep of patient records and booking patients in for their Sarcoma appointments. The post holder will be expected to prioritise conflicting work demands and effective working with the clinical teams, the multi-disciplinary team and other internal departments to ensure continuity in achieving excellence in patient care, ensuring patient pathway is following the national guidelines and clinical priorities.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description
Job responsibilities
Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
To book target patients that have been discussed in the MDT / Radiology meetings in a timely manner.
- To work alongside Radiology admin in co ordinating the smooth booking of biopsy patients.
- To answer the telephone and respond to emails.
To support and monitor clinics and ensure they are cashed up in a timely fashion by using Revenue Cycle worklists and Trust available reporting tools.
To liaise with other departments in the hospital i.e. diagnostic departments, Admissions, PALS, supplies and Estates, as required.
To support the monitoring of the department email and replying / actioning appropriately, escalating where required to senior management.
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in the addition to the specific risk management of clinical governance accountabilities associated with the post.
Observe the rules, policies, procedures, and standards of Oxford University Hospitals NHS Trust together with all relevant statutory and professional obligations.
Observe and maintain strict confidentiality of personal information relating to patients and staff
Responsible, with management support, for their own personal development and to actively contribute to the development of colleagues
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
Key relationships include Service Managers (Pre-assessment, Admissions, Theatres, Orthopaedics); Admission staff, Clinical staff: Consultants, Pre-assessment Nurses, Health Care Assistants.
Person Specification
Education and Qualifications
Essential
- Good General level of education (eg 5 GCSE's grade C or above or equivalent - NVQ level 2 etc)
- RSA III Typing or equivalent
Desirable
- ECDL, MOS or other IT qualifications
- Knowledge of healthcare IT systems such as EPR
Experience
Essential
- Experience in a cancer service
Desirable
- Worked in a NHS or clinical setting.
- Diary Maintenance
- Knowledge of medical terminology
Basic skills
Essential
- Be able to prioritise and organise your own and other staffs workload.
- Be able to work independently and as part of a team
- Flexible and Reliable approach to work with Good timekeeping skills
Desirable
- Acted in a supervisory capacity
Personal Qualities
Essential
- Excellent interpersonal skills and able to communicate clearly both verbal and written with individuals at all levels
- Able to deal with challenging patients/individuals
- Able to cope effectively under pressure
- Able to demonstrate initiative
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Nuffield Orthopaedic Centre
Windmill Road, Headington
Oxford
OX3 7HE