Job summary
We are looking for enthusiastic and motivated individuals to join our friendly and busy department.
If you are organised, have excellent communication skills and enjoy working as part of a team this may be the job for you.
You will work in the Radiology department, on the reception desk, answering the phone and booking Imaging appointments.
This role will be based across all sites, with full training provided.
You will be an experienced self-starter with proven administrative skills, with an ability to efficiently and effectively prioritise a fluctuating workload.
Flexibility and resilience is key in this role.
The successful candidate will have a highly professional manner and approach.
Main duties of the job
- Work as part of the imaging appointment booking team, liaising with clinicians and patients to negotiate the most suitable appointment date and time for all Radiology procedures.
- Provide an efficient and effective administration service to the Radiology team and wider service department.
- Ensure patient confidentiality is maintained at all times in accordance with the Data Protection Act and Trust policy.
- Understand the implications of the Health and Safety at Work Act and ensure a safe working environment for patients, staff and visitors according to the Trusts' Health and Safety Policy.
- Participate in an extended working day rota if implemented.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
Record all patients onto the patient administration system (Cerner) and Computed Radiology Information System (CRIS) ensuring data accuracy and highlighting any urgent referrals.
Use initiative to provide an efficient administrative service for the Radiology team.
Use judgement and decision-making skills to offer and negotiate the most suitable appointment date and time for patients through the Radiology Information System (CRIS). Ensuring all appointment slots are fully utilised to maximise departmental capacity.
To deal with telephone enquiries regarding Radiology appointments, ensuring patient confidentiality is maintained.
Attend patients when they attend their appointments on the patient administration system (CRIS).
To deal with written and telephone enquiries concerning amending imaging appointments.
To assist the wider Team in cancelling and rearranging imaging appointments.
To deal with patient queries and anxieties in a sensitive and caring manner. To communicate with distraught and angry patients in a calm and reassuring manner, whilst being understanding, helpful and attentive.
May be required to contact the referring clinicians if patients do not respond, to check if they still require the examination.
General Duties:
To liaise with Superintendents and Nursing Sisters to book special procedures involving multi-professional teams.
To deal with doctors queries regarding patients appointments as is deemed appropriate.
To advise patients on waiting list times as appropriate.
To open incoming post; sort, distribute and prioritise into job allocation.
To check levels of stationary and other non-medical items. Order as appropriate.
To participate in Service Improvement.
Person Specification
Qualifications
Essential
- GCSE qualifications or equivalent
Desirable
- Evidence of continuous learning of new skills
Experience
Essential
- Previous work experience with the public
Desirable
- Experience of working in a hospital or equivalent
Skills
Essential
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Able to provide a customer focussed service
- Excellent communication and people skills
- Excellent telephone skills
- Able to work by oneself and in a team
Desirable
- Evidence of learning new skills
- Dealing with telephone enquiries
- Conflict resolution training
- Accurate data entry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
Address
Ashford and St Peters Hospitals NHS Trust
Guildford Road
Chertsey
KT16 0PZ