Job summary
An exciting opportunity to join our small friendly team as a maternity administrator for 23 months fixed term.
This role is based at Worcestershire Royal providing comprehensive secretarial and general administrative support for our Maternity services.
Main duties of the job
- The main purpose of the role is to provide administrative support for Maternity services.
- The
post holder will also provide a link between the Matrons, maternity managers, colleagues and others, passing information, taking telephone
messages, responding to emails and either resolving the query or passing it onto the relevant
team members.
- Excellent organisational and communication skills alongside solid
administration experience are essential for this post.
- This post involves significant computer
work. Good skills in the use of software packages, Word, Excel, Outlook, etc. are essential.
- Ability to prioritise own work; maintain concentration, composure and accuracy in a busy role
with regular interruptions is essential.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
- Provide comprehensive secretarial and general administrative support to Maternity Services including
word processing of correspondence and reports etc, arranging meetings, preparation of documentation,
taking minutes and undertaking any follow up actions as necessary.
- Organisation of appropriate filing systems.
- Order and maintain maternity administrative and clerical stationery supplies.
- Generate correspondence on routine and non routine matters and compile letters for signature as
necessary for senior midwifery team.
- Handle telephone enquiries, internal and external, from staff and members of the public, filtering and
actioning messages as appropriate.
- Assist in compilation of statistical data, both manual and computerised, and dissemination as appropriate to senior midwifery team.
- ln liaison with senior midwifery staff/personnel department, provide secretarial support in relation to
recruitment issues, throughout the recruitment and induction process.
- Maintenance of personnel records/files for all maternity staff, including generation of documentation for
signature.
- Maintenance of systems for monitoring and recording study leave and changes in staffing
establishment.
- Monitoring of monthly Nursing & Midwifery Council professional register, ensuring individual midwives'
registration up to date.
- Notification of same to personnel management in liaison with Head of
Midwifery/senior midwifery staff.
- Working closely with Maternity Secretaries on other sites and the PA to Head of Midwifery &
Gynaecology, and to provide support when necessary.
Person Specification
Qualifications
Essential
- GCSE Maths and English C or above, or equivalent.
- Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience.
Knowledge and Skills
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
- Able to work without supervision
- Microsoft Office Packages e.g. Word, Power Point, Excel, Outlook
- Willing to undertake further training related to role
- Awareness of Health and Safety issues
- Knowledge and understanding of data protection confidentially
- Ability to work without direct supervision
- Able to identify when to escalate
Desirable
- Knowledge of NHS systems such as PAS, E-Roster.
Experience
Essential
- Proven prior customer services experience.
- Ability to prioritise tasks.
- Ability to work as part of a team or on own initiative.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Developed keyboard skills (through practice).
Desirable
- Previous minute taking experience
- Previous experience of working with members of the
- public
- Experience of using hospital patient record system
- Experience of working in an acute hospital setting
Personal Qualities
Essential
- Adaptable and flexible approach to work
- Approachable manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD