Job summary
An opportunity has arisen to join the existing admin team in the Bristol ADHD service.
The service provides diagnostic and treatment for adults who have suspected ADHD. We cover a huge geographical area (all of BNSSG and BSW) and is a very specialised service in its own right.
The team are made up of consultants, speciality doctors, nurses, psychologists, non-medical prescribers and admin staff. We are a small and friendly team based in Hengrove in Bristol and welcome enthusiastic admin candidates to apply for this exciting position!
Main duties of the job
Working under the supervision of the lead administrator, the successful candidate will join the existing admin team which consists of 1 x B3 administrator, and 1 x B4 lead administrator.
The ADHD team is a very busy service with a current caseload of over 10,000 service users.
The successful candidate will be able to work in a busy environment, and will have good communication skills and able to use MS office packages with ease. A calm, approachable manner is expected as many service users contact the office, some of these calls can be challenging due to ongoing mental health issues.
The successful candidate will be managing clinicians diaries, booking appointments and answering phones
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.
Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- To arrange appointments for clinical staff
- To answer calls from service users and professionals offering relevant guidance and support
- To use RiO as the primary clinical system, recording accurate clinical notes
- To process service referrals, and discharge when required
- To take team meeting minutes on a rota basis
- To manage internal/external mail
Person Specification
Experience
Essential
- Years experience working in an admin role
- Ability to work in a busy enviroment
- Good communication skills
- Ability to manage own workload
- Experience of taking minutes
- Ability to work to deadlines
- Proficient in use of Microsoft packages
- Demonstrates good understanding of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Avon & Wiltshire Mental Health Partnership NHS Trust
Address
Petherton Resource Centre
Petherton Road
Bristol
BS14 9BP